Gap

I returned an item to this store this past weekend and they didn't have any gift cards in stock. They offered me a gift merchandise credit, but I was told that I couldn't use it with online items. Well considering I have a 6 month old and a toddler and it takes me over an hour to get everyone ready to even take a step out the door, online is where I tend to do most of my shopping. I asked for my refund in cash and was told that they do not refund in cash. It turns out that they are good at taking money, just not at refunding it when the customer isn't happy with the product. Overall a very disappointing experience - 1. One for lack of preparedness - why wouldn't you have gift cards in stock for returns after the Christmas holidays when you are likely to have plenty of returns. 2. For the look the one sales associate gave me from two tills over when I asked for a refund in cash - I can see you rolling your eyes at me. As a once frequent customer to the brand, I cannot wait to spend the $13.62 gift merchandise credit and be done with The Gap. It will be the last dime you will be getting from me. I have never had any issues returning product to Amazon, but I guess that is why they are taking your business. A Former Customer
8 years ago (08-01-2018)

My gf's favorite place. I have to drag her out of Gap, every time we visit the mall
7 years ago (01-05-2018)

I've visited this location 3 times since it's been renovated and every time I go in to buy or exchange something there always seems to be an issue. Staff are not welcoming, talking amongst themselves, not asking customers if they need help and are not knowledgeable about how to use the system when cashing out. The store always seems to be chaos/messy and it is very difficult to find anything. I've given several chances to this store and have always given them the benefit of the doubt for watever is going on, but it's hard for me to believe that I keep running into bad luck at this store. Won't be shopping at the Gap Sherway anytime soon.
8 years ago (27-12-2017)

Store poor quality all almost chippers quality materials , many times tried found some thing form me or children's - Always disappointed . I not recommend spend time for such place . If you return something they give you not plastic gift card , the giving like receipt paper .I don't talk how long time spent for refund .... No it's not store it's take stress place.
7 years ago (21-04-2018)

The service was awful! I was returning a product after I ordered it online...as I returned the product the cashiers did not know how to refund the money back to me and entered the wrong amount several times leaving me short money! I waited 20 minutes!
7 years ago (06-02-2018)