Ferguson Bath, Kitchen & Lighting Gallery

Doing a kitchen remodel, so that means potential for $20,000 plus of merchandise from this place, right? That was made clear. (Lighting, plumbing fixtures, appliances, etc.) Well, I guess I was of little worth at that point without getting the sub zero brand of appliances or I wasn't a builder or contractor and they had little time for me. I made an appointment to meet with the appliance guy. I came in and he was actually pretty helpful and after meeting for 15-20 minutes and making selections he said he would have a quote over, at the latest the next day but probably by the end of the same day. 1 week later, I called back and mentioned I had just been in, gave him all my contact info and he had NO CLUE who I was and no record of me coming in. (By the way, I was added to their monthly SPAM emails for current sales and promotions, which I routinely receive). Oh well, I updated him on what we talked about. 2 months later I still have no quote on the full remodel of kitchen appliances I needed. With such poor customer service and follow up I am going somewhere else for appliances, obviously but I am also taking my business elsewhere for the lighting and plumbing selections I wanted to make, too. Businesses, you often get 1 shot to get it right. I shouldn't have even called back to ask what happened. Another aspect to this, I told the appliance salesman that I work in an industry where I could refer all kinds of business to them. Had they not messed up, I probably would have based on our initial contact when I came in.
7 years ago (25-01-2018)

Easy to find and easy to find products, staff was super friendly and helpful... Would recommend to anyone that need to do a remodel or is constructing homes etc
7 years ago (17-11-2017)

Huge waste of time calling them about Marbelle Tubs, they know absolutely nothing about the products they sell.
7 years ago (13-12-2017)

The customer service that we recieved today from Jeffrey was above expecation. My father is in from out of town and wanted to help me with a plumbing project. The exact part we needed was not in stock. Understandinf that there was a time limit Jeffery helped solve the problem and created the outdoor faucet from in stock parts. We will be ahopping with them again.
7 years ago (22-08-2017)

If it's plumbing, they've got it. Knowledgeable staff, lots of options. Hard to do better.
8 years ago (07-05-2017)