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FedEx Ship Centre

  1. Surrey
  2. Surrey

Reviews, get directions and information for FedEx Ship Centre

FedEx Ship Centre
Address: 15110 54a Ave Suite 101, Surrey, BC V3S 5X7, Canada
Phone: (800) 463-3339
State: British Columbia
County: Metro Vancouver
City: Surrey
Zip Code: V3S 5X7


Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 11:00 AM – 3:00 PM
Sunday: Closed

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Reviews
FedEx is THE worst shipping company I have ever dealt with. I swear they don’t even attempt to deliver packages to apartment buildings, they just slap a notice on the door and leave. There have been multiple times now where I have received a notification that there was a “delivery exception - customer unavailable” but have received no calls from my building’s intercom or from the driver attempting to contact me to get access to the building, and from reading other reviews it sounds like this is a common practice for their drivers. I usually put my buzzer code directly on packages but on the times that I forget it’s not hard to look through a directory to find the code. Do better.
Garbage company, don't care about customers customers service is a big joke and located in different country , different continent and they cannot help you.Delivery is awful , drivers barely understand or speak English, they just deliver notices about attempting deliveries, not parcels, not following minimum delivery' s rules .Job description is deliveries parcels. Even after leaving notices to pick up your parcels at designated locations, parcels are not there .Even stated on notice : pick up after 3pm. Not there. You go back on line and find out another info : delayed delivery. So, it means they deliver parcels all over the city for no reason, wasting time and playing with customers. They think we are bunch of idiots. This is not a shipping, this is a shipping harassment toward customers. This company should be shut down for common good. My rating : - 500. Friendly tip: Stay away from this company or you will be screwed up. Also, they are not friendly toward people with disabilities!!!!
My recent experience with the FedEx Ship Center in Surrey was nothing short of a nightmare. This is not the first time I've ordered from the same website and had FedEx deliver it, and my previous delivery went smoothly. However, this time was a complete disaster from start to finish.nnI ordered a gift for a friend in Vietnam, and because I needed to send it immediately upon arrival, I paid extra for express delivery. The package was supposed to be delivered on Friday, the 26th, so I could ship it out on Saturday. On Friday morning, I got a notification saying the delivery was delayed to Monday, the 29th. No attempt was made to contact me for a buzzer code or anything—they just slapped a sticker on the building and left.nnI called customer service right away and was assured I could pick up the package on Saturday. But when I arrived at the FedEx Ship Center, I was told my small parcel was buried in a container truck, and they couldn’t retrieve it. Are you serious? How incompetent can you be? This is a gift for my friend, and what am I supposed to do now?nnI didn’t want to make a scene, so I agreed to pick it up on Tuesday since I work on Monday. I drove all the way to Richmond to buy a replacement gift, wasting my time and money. I returned to the FedEx Ship Center and provided my building’s buzzer code, requesting the package be delivered instead. They assured me it would be.nnIt's now Tuesday, and I still don’t have my package. The system keeps telling me to pick it up. When I called customer service again, they contacted the manager, who admitted the staff made a mistake, leaving my package sitting at the center. What a colossal failure!nnI paid nearly $20 for express shipping, and this is what I get? Absolutely unacceptable. I’ve been waiting forever for my package, and my friend’s gift is now late. I would give FedEx Ship Center in Surrey -10,000,000 stars if I could. This is beyond disappointing—it's infuriating!
I received a sticker on my door on August 6th. This pass Monday. Went to the ware house to pick it up on the 7th, yesterday and they stated it is not at there warehouse and that I can come tomorrow as in today as i write this review after 9am. I went there AGAIN today at 12ish in the afternoon and the gentleman that was helping me states the driver took it back on the road and will deliver the package today before 10pmnnWhat doesn’t make sense is that I received a sticker.. Which means that I would need to pick up at the warehouse. Why is the driver taking my package back on road???nnNot only that, I was told since i paid my duty fees since august 2nd that the driver can leave my package at my front door with no signature or any1 to open the door. IF THAT IS THE CASE WHY DIDNT THEY DRIVER JUST LEAVE THE PACKAGE AT MY DOOR WHEN THEY TRIED TO DELIVER IT THIS PASS MONDAY.nnno sense what so ever. I still do not have my package and probably won’t receive today either. This is disappointing.
For 2 days I have been home waiting for my parcel.nDriver didn’t even show up Monday, told his dispatch that I refused delivery…downright lie. Then, after hours of phone calls, I was informed it be delivered between 8:15 & 12:15. It’s now 4:30 and not looking good again. The warehouse is less than 3 kilometres away
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FedEx Ship Centre map

Directions to FedEx Ship Centre with public transportation

Southbound 152 St @ 54A Ave 120 meters
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375
Northbound 152 St @ 54A Ave 200 meters
345
375
Southbound 152 St @ Hwy 10 320 meters
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375
Eastbound Hwy 10 @ 152 St 440 meters
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