Enterprise Rent-A-Car

Great place. Good fair prices. The manager was most helpful and accommodating. Only reason the don't get 5 stars is due to the useless weekend hours or lack there of and the lack of winter tires on their vehicles. I had my rental for 2 weeks. The vehicle was in a good state of repair, clean and well cared for. I requested an economy vehicle to fit my needs. They started the paperwork over the phone and arranged for me to pick up the car. To my surprise they were out of economy sized when I arrived and I was given a small SUV. They did this at no extra cost to me. All and all good experience and I will return should I need a rental in future.
7 years ago (07-02-2018)

Not impressed with the customer service. I was told a car would be ready by the end of the day for me and I would be picked up as my car was totalled and deemed undrivable due to an accident. Nobody contacted me to let me know that a car will NOT be ready for me today, I had to call them to ask when I can come get the car and was then asked "can you come tomorrow instead" which I now have to take another day off work for. In which I responded that I need the car for when it was promised me and was told again that I will be called later when the car is ready, the place is now closed and I have not received any calls. Poor communication, poor customer service, I don't advise going here.
7 years ago (05-03-2018)

The service was great and everyone was pleasant. The only improvement though is getting down on the details of rental. I didn't know I said yes and signed for a bumper-to-bumper coverage. There is no way of getting back my money cause I should have listened. But after waiting for so long for the rental car, I just wanted to be out from there. The guy who assisted me did not clarify what I am supposed to be paying. I thought I was just signing the lease itself. He is alright, but he is too concerned with the speed of service not the quality. So maybe you guys can look into this.
8 years ago (03-08-2017)

One star is more than enough for this. I reserved a car one day ahead. I went there and there was no car available as promised which by the way doesn't make any sense. I was told that there will be a car ready after 30 minutes to 45 minutes which is very disappointing and disrespectful. I was asked to pay everything in full before I'm given any car at all. The employee kept rushing me to get the payment processed but what about the car I wanted to rent. Why on earth there is a reservation service if it's useless and people don't get what they reserved. BY FAR THIS IS THE WORST PLACE TO RENT A CAR. I asked for a refund they said a cheque will be mailed out and it could take 5 business days which is very disrespectful since they were just paid in full for everything. So as long as they receive their money they don't really care about your refund.
8 years ago (21-09-2017)

Very upset. I had to take a car from here because my car was in the shop and the dealership deals with them. When I was told to check out the car was told to look for scraps and scratches. Returned it and they found a dent which depending on the light and which way you are standing it cannot be seen. They say it was not there and depending on when the car was returned the lighting that day it probably not seen. I am now having to pay for damage that I did not cause. The car was dirty when I picked it up and he even said oh looks like nobody cleaned the car. Just waiting to hear how much they want to rip me off now. Other reviews have stated staff seemed rushed. Well thats how I felt as well. Dont tell me you always inspect each car perfectly. Dont rent from them. If you do that an hour to look over the car. Make them wait even if they don't want to it will save you money.
8 years ago (09-12-2017)