Enterprise Rent-A-Car

Recently had to rent a van through insurance claim. My daughter has a wheelchair that doesn't fold so I need a van to get her around. They only had an SUV available & got me in one within hours of my accident. The mini van i was to go in next, the customer didn't bring it back on time, so they tracked down another van for me to use. They did the best they could given them circumstances. They were easy to deal with. All nice guys there too!

On June 22 2024 went to this Eterprise Rent a Car and the Manager,told me is name was Moe, young guy, with glass,m and tatoos, kick me out, because I was upset and impatient about their customers service...nnSo customer before me started talking about is personal life and manager started talking about is as well, big laugh, when im waithing on the bench???nnIn just few minutes I knew about their academic background, is father was from director board, talking about his grand father and they was having a real blast when I was waithing on the bench, ect.nnSo I spoke up and told them I was there waithing and talked to the other client..Told him would never share my personal life when another client was waithing? Should go for a beer after business hours, right?nnSo Moe was trying to cut me off, and told him I was not talking to him,  to the gentleman...The client apologized and Manager was keep trying to cut me off and told him I was not talking to him, to the customer...Tree time, had to do it and sudently...he gave me back my cards and kick me out and was kick out of all enterprises rental car for life!!!nnMy impatience maybe cost me, therefore, should the manager keep business related to business? And why kicking me out of all enterprised?nnAin't this pushing to much for a client upset about their customer services???

Used this location twice over the past couple months - the first time was great. Everything went smoothly, so we decided to use them again for the second time.nnThe Second time we booked online just as we did the first time. We booked a compact SUV which was the cheapest option. As I was getting ready to leave my house, they called and said they were out of compact SUV’s, couldn’t honour our rental, but we could rent a full SUV or sedan, which was significantly more expensive. They wouldn’t honour the initial price and left us scrambling 20 minutes before our rental pickup. We luckily got a different rental from a different location. Very unprofessional though. We weren’t impressed.

I had rent a car for work, boss suggested enterprise... First time using a rental service and I was impressed and they even upgraded me to a sweet Mercedes SUV for only and extra 10 a day. Outstanding and I'll probably rent again for trips in Ontario with the family

Great service! Had to rent a car for a month following an accident on our car, and the process with Enterprise was easy and quick. The car they gave us was a new model and we enjoyed driving it. Thank you!