Avis Car Rental - St. Catharines

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Story

Avis Car Rental St Catharines operates one of the world's best-known car rental brands. Avis is one of the world's top brands for customer loyalty.

Address: 436 St Paul St, St. Catharines, ON L2R 3N3, Canada

Phone: (905) 346-2845

Website

State: Ontario

County: Niagara Regional Municipality

City: St. Catharines

Zip Code: L2R 3N3

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 3:00 PM
Sunday: 10:00 AM – 2:00 PM

Update Info

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Reviews

I booked twice with them. The first experience was excellent. The second one, the car was all dirty because they said their washing Karcher broke. I had to travel 1200km with a dirty car... but the service is kind, and once I arrived late, AVIS charged me an extra hour but the manager kindly waived the fee for me.

 8 years ago (27-11-2017)

I rent vehicles from this  location for work. Literally 1000s of dollars a month. Never have the vehicle that I have requested in. Always trying to give me a compact suv in place of full size suv. I generally have a rental 3 out 4 weeks of the month depending hoe long my job goes. Was charged a late fee becuase I returned a vehicle 1 hour after I was scheduled too. Even tho I am an avis preferred plus member.

 8 years ago (12-08-2017)

Bad serviced ever !!! I booked at early days and paid already, but when i came to pick up the car they told me that they don't have car for me, and they didn't tried to find the solutions for this situations, just shirk. If i can give 0 star I will. Not recommend to rent a car from here.

 8 years ago (22-09-2017)

I booked a passengers van 2 weeks prior to Sunday August 7th. All was confirmed, pick up Sunday August 7th at 4 pm. I did call on Tuesday August 2nd to check if all was in order,  being local I was told by word of mouth that this Avis location in Saint Catahrines had and continues to have customer service issues.

A lady answered and I related the booking details, it took a while for her to find the details and she came back telling me that the vehicle was in for a recall but that it should be back and not to worry. I reiterated that I,d rather be told no so I can make other arrangements early as we are travelling with 10 people on a planned holiday. She confirmed with me that she would call us by tomorrow if the vehicle would not be available.

No call so all is good right? wrong I got a call from a gentlemen on Sunday August 7th at 2.30 , 1. 1/2 hours before pickup that the vehicle is not available. I asked what the reason for the cancelation was but he did not have that information. Wonder who is in charge of this "office" We suppose to head off up north at 6 o clock.

Needless to say it has put us in a rather difficult spot, we did find another rental company that had two SUV passengers cars left for rental , lucky for us as it is long weekend.

AVOID THIS SAINT CATAHRINES AVIS LOCATION IF YOU CAN THERE ARE OTHER COMPANIES WHO HAVE MUCH BETTER SERVICE AND COMMUNICATION.

 8 years ago (07-08-2017)

Worst company and customer service you will ever encounter. No car was available upon pick up. Chat agents are disrespectful and they are not willing to help unless you pay extra for every change you make to your reservation.

 8 years ago (31-12-2017)

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