DHS Family Community Resource Center in Cook County - South Loop

the staff has not been trained on professionalism or how to be professional. I know they serv a particular community but the way they do business, you can't tell staff from community. AND they lost my file! 3 months without resources... who is in charge of this state?!
8 years ago (06-03-2018)

Horrible horrible place! They need to shut that place down ASAP! I know AID offices tend to take a while but, I’ve never experienced something like this before! They are rude & unprofessional even the security up there are rude af! If you don’t want to deal with people I wouldnt suggest working in customer service. They are so lazy and slow up there! SHUT IT DOWN!
8 years ago (20-02-2018)

I feel they need to shut this facility down why have a phone if your not picking up was left on hild for an hour
9 years ago (13-02-2018)

The caseworkers don't move urgency!! They are rude and unprofessional!! Customer service is negative 10!! The caseworker calls people every hour it seems!! They have a lot of caseworkers but it seems most of them are moving at a slow pace they are more concern with taking breaks and their lunches!
9 years ago (20-11-2017)

Unresponsive to customers You can never get through on the phone at all which I feel is so unprofessional
9 years ago (01-12-2017)