CSN Collision Centre - Kingston

dealing with rob has been great. had economical not doing their job in tacking down the 3rd party to get my deductible waived. not only did rob get me to paper work to do this on my own also called me as soon as he got the confirmation that it was waived. (Economical still never told me it was waived) 100% will use them again if i ever have a wreck!
7 years ago (12-04-2018)

Great job and professionalism ...ensured a hassle free repair.
7 years ago (13-03-2018)

Had my door redone. Went painted left 3 marks on it. Very visible. Not sure why they wouldn't of fixed it.
8 years ago (18-07-2017)

I was rear-ended on August 16, 2016 in Kingston and my car was taken here for repairs and painting. It was a terrible experience and when I got my car back on August 31st, the new paint was the WRONG COLOUR and the turn signals were not working. As I live 6 hours away and had to go home, I had no choice but to take the car as it was. This began a month-long debate with Kingston Collision that was never satisfactorily resolved. At the shop Kevin pointed to 5 different places on the bumper, trying unsuccessfully to prove that it was the correct colour. Pat sent a brochure explaining why paint on curves looks different than flat surfaces. I sent photos showing that the colour didn't match. My insurance agent took photos. CSN responded with photos of the original bumper - clearly showing proof that it had been the same colour as my car. As of late September, a paint representative said he would come to my house in late October to look at the car and compare the new colour to a piece of the old bumper that they had saved. Unacceptable delays! In frustration I took my car to 2 other collision shops near home during the last week of September and asked their professional opinion of the colour. Without knowing who had painted the car, they both told me that it didn't match and they could do it correctly. And they would deal directly with my insurance company to save me the stress and frustration. Arrangements were made and my bumper was repainted. Finally it matched the rest of the car! And it was done in a very timely manner. Although the people at Kingston Collision are friendly and pleasant to speak with, they brushed aside my concerns, made excuses for their mistake, and took far too long to make any attempt to resolve this problem. I DO NOT recommend Kingston Collision to anyone who wants new paint on their car to match the rest of the car.
9 years ago (05-11-2016)

I brought my rusting Jetta to these guys. With authorization from Vw they replaced a few panels and repaired the rust where replacement wasn't possible. I give 3 stars because the replaced panels have held up adequately (though the colour matching is wrong) however, the rest that was repaired began RE-RUSTING within 3 months. As such vw will no longer repair my rust as it's been "modified" I asked for a "compassionate quote" from Kingston Collision and I was quoted WAAAAY beyond what I was hoping they would cover under their own warranty. Come to think of it maybe you get 2 stars. Do your jobs right the first time and stand by your work people!
8 years ago (06-06-2017)