Crunch Fitness Waterloo

Avery and Chelesa are both exceptional employees at the gym reception customer service. Together, they make an outstanding team that provides excellent customer service to members. Avery, the receptionist, is always friendly and welcoming to members. He is knowledgeable about all aspects of the gym and is able to provide clear and concise information to members, whether they have questions about the facilities, classes or memberships. Avery's ability to answer questions and resolve issues quickly and efficiently is highly appreciated by members. He maintains a positive attitude and upbeat energy throughout his shift, creating a welcoming and enjoyable atmosphere for everyone at the gym. On the other hand, Chelsea as a manager, she is a true leader who sets a great example for her team. She is highly organized, efficient and detail-oriented, which helps to ensure that the reception runs smoothly. She is also an expert in customer service and is always ready to help members with any concerns or issues that they may have. Chelsea's ability to create a positive and inclusive atmosphere is contagious, her team seems to reflect her attitude making the customer experience the best possible. Together, Avery and Chelsea make a dynamic duo that provides outstanding customer service at the gym. They are both a pleasure to interact with and have made my experience at the gym a positive one. They are true assets to the gym and I would highly recommend them to anyone looking for excellent customer service at the gym.

Best gym in the city. Great variety of machines and large free weight/exercise areas. Tons of cardio machines and the whole place is usually very clean and organized. Often gets quite busy but for good reason. Most lifters there are quite nice and it’s a small little community. Would definitely recommend.

Been going to this gym for just over a year now and I can say it's the best gym I have ever been to. Friendly staff and very resonable prices, and the fact you are not tied to a contract is reassuring! There are plenty of weight machines to use and the overall hygiene is excellent.

Have equipments for all exercises and offers variety of classes, easy access through phone app and also can opt for trainer and High intensity exercise classes. Time flexibility is a plus!

Been going there for 2 weeks now and the experience has been really positive. The personal trainer assigned to me Joie is very patient and understanding of my goals and present body condition to tailor a program to my needs. The gym is always very clean and the equipment is aplenty. I'll update my review once I've spent a little more time there.

This gym is an overall great place to train considering the size, prices and friendly staff. They could take care of a few weights that might need replacement. Other than that they're great

One of the best decisions I’ve made! The gym provides all the equipments and services and is good for the membership plan. My trainer Sam is a genius not only in training and building a connection between the mind-muscle memory, but to also have the knowledge of the body, muscle and where each equipment helps. Overall, this is a good gym to be!

Absolutely love it. Staff is great. Multiple courses and sessions which are reasonably priced and included in the peak results membership. Love getting hydro massage after workout.

Great gym, good facilities and amazing team! Well maintained too. Dillon and Tawny are the best people for advice on fitness and goals. Thank you to both of you for helping me get closer to my goals.

Please see my initial 5 star review at the bottom, so that all of the deserving members of the business can still take pride in a job very well done. Thank you for all your hard work. I have been supporting this gym since the pre registration days before they opened. update: The manager here doubled down on the unprofessional behaviour exhibited here. Any basic level customer rep would have said, this is not the way to treat customers and they will let the staff know for overall team improvement going forward. That clearly was beyond the ability of the people getting paid to handle these situations. 1. The electronic system had a problem with an easy fix that made trouble for me to enter. The employee at the desk looked me right in the face and told me to just keep taking it and eventually someone will always let me in on their timing, like a second class citizen who needs permission, like a dog, with no regard for my schedule, responsibilities or life. 2. The manager completely ignored the unprofessional behaviour in 1. She asked me if I didn't bother to speak to anyone at the front desk and then had the nerve to tell me that the problem was solved and that there was no further issue, and told me why don't I just cancel my membership if I have a problem with this. I previously stated, "with respect, this is poor attention to detail, good look in your future career". I attempted to move on from the negative experience at that point. - the manager freaked out at this and used mental gymnastics to try to insinuate that she was somehow being threatened...please read what I said again to see the absurd behaviour here. Now see 1 above, again. Bravo hypocrisy... She accused me of blowing the issue out of proportion and for having the "audacity" to call out the fact that I was treated unfairly, diminishing the negativity of what happened to me. Telling me to just keep taking it and not complain is the same thing as saying just shut up and take it. I'm calling out the enabling of bullying and borderline discriminatory behaviour here. Loudly. Members beware, this is poor conduct and unprofessional behaviour that is completely uncalled for, coupled with victim blaming for calling it out. The level of liberties taken with privileged entitlement that gets a free pass here and acting as if someone has 'offended' the bully, is appalling. Unfortunately, my customer experience here has become less than 5 star. I don't appreciate the cavalier manner in which a compounded mistake was made. Again, even a low level acceptable level of professionalism would have yielded the following result, "our staff should never treat paying customers like this for no reason. We acknowledge the issue and will take steps to correct this and make sure that it doesn't happen again in the following ways." Clearly, with respect, I have every right to say that I have been treated unfairly by people who are not serious about what they are paid to do. ---- Original Review ----- I've switched to this gym 6+ years ago and never looked back. The etiquette of my fellow members causes me to raise an eyebrow from time to time, but that's not a house problem. The members staff here work very hard from what I've seen to maintain this place. They are helpful, respectful and knowledgeable when it comes to administrative tasks.

Directions to Crunch Fitness Waterloo with public transportation

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