Cornerstone Medical Clinic

Cindy - the Asian receptionist is downright rude and inefficient. Never responds well to any requests. I called the office to ask for our baby's first vaccine records, the receptionist exclaims "why do you need it anyways? It sounds strange". When I pushed to tell her it's not strange to keep your own kids vaccine records, she says it's not urgent anyways and hung up the phone. It's very frustrating to deal with the Asian receptionist, really really rude. Whenever I call the office and hear her voice, I know I won't be helped. Get rid of her - she is nightmare, extremely annoying! Pam, the other receptionist is just great!

Dr. Dong is a great doctor, but the receptionist Cindy lacks in customer service. Every time I have called in she would continuously interrupt me, and give me a lot of attitude. She is terrible to deal with, very unhelpful, and I'm not sure how she is still working there. I don't think I'll be making anymore appointments at this office until they find a new receptionist.

This doctor's office is located inside the Pharmasave in Burnaby Heights. You can enter the clinic through Pharmasave or use their separate entrance from the covered parking lot. The receptionists here have to multitask like crazy while checking in patients and setting up the patient rooms so some patience is required. Otherwise, the wait time from arriving, being assigned a room, to the doctor seeing you is better than other places. I do not recall having to wait long like over an hour at some other places in comparison. They do have an online booking system but I believe its for existing patients. In the online booking system I like that I can leave a note online and the receptionist responds through there. My doctor is Dr. Hong and I have no issues with him. He seems to have a good disposition, and he does put in an effort to get to the root of an issue unlike other doctors who brush off concerns without any reason.

This clinic deserves a new reception person. The reception desk lady is quite rude. I’m a new patient and this is my first time calling this clinic for appointment. I had no previous idea of they not accepting new patient. The lady just shouted at me in the phone of not accepting new patient and said that I called them twice. I don’t know why she deemed that I have called them before?? If I know the clinic reception person like this before, there would be no reason I would call this clinic next time. Please be kind to your patients.

Doctor Dong is the greatest doctor in the city. However, Cindy the receptionist is the WORST. She has no manners. She is the most un-helpful person. Pam the receptionist is great. Wherever I call and hear Cindy's voice I know I'm about to have a problem. I highly recommend this clinic but I hope you're lucky enough to call when call when Cindy's not working

Dr.Hong is always hard working and really care about his patients. He is trustworthy and the best family doctor I have met. Highly recommend. Really appreciate Dr.Hong's kindness to my family.

The doctors are all super great, but man the receptionists and customer service is TERRIBLE. Whether its online or in person, Pamela who works there is rude and short. Sometimes she is nice depending on the day but in general it's like she hates her job and can't have the decency to be nice to people. Online messaging system, you ask her questions, she doesn't even respond and just posts an attachment with no explanation. LAZY. Good doctors, terrible receptionists. Not sure why they keep her

If you see very low rate here, not because the doctor, but the attitude of the receptionist. The young lady show few respect, patience and professional when I just asked few questions. The worst experience for visiting a clinic if I were boss. I must get her fired. It doesn't hurt to hire a new receptionist rather than low the reputation of your clinic just because a little joker.

I have to give a worse rating than deserved because the reception desk is just awful one lady is good but the other seriously doesn’t even answer calls politely and is very rude it takes forever to get an appointment and it seems really hard for them to renew prescriptions even tho the pharmacy is in the same building as the clinic Please do something about the front desk staff! Other than that doctor Dong is a great doctor and I have had good experiences dealing with her. She deserves 5 stars the front desk however is very frustrating.

A super hard working family doctor, Dr. Hong. I am glad I have him, especially when there is a major shortage nation wide. Thank you, doctor! Keep up the great work!

Directions to Cornerstone Medical Clinic with public transportation

---