Club16 Trevor Linden Fitness (South Surrey)

review is for Michelle, my personal trainer. She is nice friendly and keep up with every steps with my exercise plan. She tailor the schedule according to my body conditions and follow up very actively. Enjoyed to work with her! Great trainer! Highly recommended.

Impossible to cancel my membership. Email the company in Arizona and they replied in a week and went to the Surrey location to cancel and they said it's cancelled but then get an email saying that they will keep charging my account until I pay the cancellation fees which weren't discussed since it's a month to month membership. Such a scam. I have been trying to cancel for 2 months now. Trevor Linden must be happy to sully his legacy with such garbage customer service. I will tell everyone I know not to use his clubs since they try to trap you into never leaving. Please be aware and the reason for my cancellation was too many broken machines and lazy people working there. I asked for help and a rep says to me that I'm not paying for private lessons so I'm on my own. I just needed to know how to use a stupid machine that I ended up finding out that it's broken anyway from someone who doesn't work there. This place wasn't worth the money at all. The community center had better facilities and support for less.

This review is solely for Michelle, not Club 16. She is a fantastic trainer and has made me do exercises that I didn't think I could do. She encourages me to push my limits and I van feel the difference after just a few sessions. She's always positive and cheerful. I highly recommend Michelle if you're looking for a personal trainer.nnAs for the gym itself, there could be some improvement in some of the equipment and it takes WAY too long for them to fix broken machines.

Have been worked out in club 16 for over half a year, so appreciate to have the personal trainer Michelle. Michelle does not talk too much, she is focused on the work out and always be professional and patient, from exercise to diet plan she will share with you her experience. And the most important, she understands my needscore and designs the long term work out that fits my needs perfectly.

I joined the club last summer and broke my leg in December, on cast and clutches for months. They even requested me to go see my doctor for a doctor notes and give them in person with cast and clutches so they can put me in hold. Months later I still can’t walk fast or do exercises, and they started to charge me in April which is only 3 months after of my accident, and asked me to have another doctor note to put my account on hold even though the first doctor note clearly said I couldn’t return to any exercise until June. I requested to cancel my membership due to my leg condition and they charged me for another 2 weeks.nnLast month my bank locked my card due to suspicious transactions without notifying me. So many automatic payments got cancelled including club 16. They charged me late fees and claimed I have been reached. But all I got was a weird number called twice and nobody talked, which was totally like a scam call. I picked up twice and then ignored it because no one was talking. How does that count as “we had reached out to you so you should know to update your method of payment with us”?nnVery bad customer service in gym or over the phone. The staffs seem to care nothing about your experience except just be there and chat all day, deal with all complains with “our policy”, “my manager says”. They never reached out to you with care, but very brutal when charging fees nnPlus if you don’t already know, they charge you a lump sum fee at annual anniversary of your membership for development or something.nnAvoid this gym at all cost.