Club16 Trevor Linden Fitness Maple Ridge

I want to give a huge shoutout to Zouxi—truly one of the hardest working employees I’ve ever seen. She greets everyone with a genuine smile and has an incredible, uplifting energy that makes the gym such a welcoming place.nnRecently, I had an issue that was making me feel uncomfortable about coming in. Zouxi noticed I was upset, stepped in right away, and handled it instantly. Not only did she resolve the problem, but she also went above and beyond to make sure I felt comfortable and supported.nnHer kindness, professionalism, and dedication don’t go unnoticed. She really deserves recognition for the amazing way she treats people. Thank you, Zouxi, for making Club 16 feel like such a positive and welcoming environment!

Front staff is very warm and welcoming. The Trainers are amazing and knowledgeable. Personally Have worked with Paige, Natosca and Randy. They take every injury seriously and take the time out of their day to DO their research! Which is huge in my opinion. They pivot and adapt to match all your needs. I personally have had a lot of sports injuries over the years from playing high level sports and found substantial amount of growth working with this team. Anywhere from ACL rehabilitation to personal goals and PR. Highly recommend checking them out to help with all your fitness goals.

About a year ago, I was speaking with a membership person who told me that if I changed my plan, I'd benefit from using the red light, infrared etc. however they are often overbooked due to them not functioning reliably and people needing to mive their time. Additionally, the lights in these rooms are changed to be these ultra dim bulbs which makes it hard to see what you're doing. The buttons on the controls to start and stop often don't work.nnAsking to have a manager contact you results in being referred to a membership person which is how this all started. After multiple attempts to speak with a manager and being ignored I give up.nnLast time I tried, I was directed to membership where I was told 1 I'd get to access the additional therapies 2 I could cancel anytime 3 o. Month to month I could pause the membership when I travelled.nnI had a busy spring /summer and travelled. And was contacted because my membership payment didn't process. I told them I had asked to pause the membership. The agent assured me they would take care of the error and contact me if there was any issue.nnFast forward to now, they can't figure out who any of these people are, and have no idea who the person was who updated my membership.nnBasically you can't count on anything they say, the manager doesn't return phone calls or address concerns directly. It's limping along I guess, but I'm at the point where I'll just forgo the remaining prepaid personal trainer time and close the account with visa, as the charges were NOT supposed to be happening/authorized.nnSeems to have gotten worse since whatever restructuring they did. Trevor Linden doesn't seem to be as involved as he once was or I suspect the simple things requiring repair wouldn't still require repair things like TRX straps, missing bar clamps etc. If I have to bring my own equipment I may as well work out at home.nnTo add to this, I left a review previously 3* and was immediately contacted by text from a call center. This contact caused me to note that my review seems to have been hidden. That resulted in me changing the review to 1*nnIf you need to speak to someone you have to publicly shame them to reach assistance. The staff seem nice, but empowered to do nothing to fix the situation.nnI've since had multiple attempts by their contact center to reach me and while I replied I didn't hear back yet. Perhaps another automated system is down.nnStaff encouraged me to start sharing publicly. I guess they see the lack of response through less public channels too.nnHope this helps someone else.

The staff at Club16 are honestly the best! Everyone at the front desk is super friendly and polite, and the trainers are always so helpful. They really make you feel welcome every time you walk in. The vibe here is so positive and comfortable it doesn’t feel intimidating at all. Thanks to the team for making the gym such a great place to be!

I’ve been going to this gym for about 2 years now and without a doubt this is the best gym in bc I’m always greeted with a friendly attitude and respect from the staff and other members of the gym. What I found crazy is that about a week ago i was in the gym and I saw Trevor linden in the flesh got to have a quick chat with him and shook his hand. Overall I found the moment very surreal and it just shows how much spirit is in the company and puts club 16 in a whole different category than then the regular gym!