CIBC ATM

Been here a couple of times and sometimes the service can be very slow. They renovated and cut off on staff? That is why I only come in here when I absolutely have to just to use the ATM. Otherwise, will not line up.

Unbelievable to call through the customer line regarding the blocking of the card, which is my case. Is impossible. You can spend hours on the phone and nothing. But the machine will tell you that more than 10 min. When you give the option to call you back, nothing happens ‍‍‍‍ shock. I understand that they have few people, but why? Is it not necessary due to the low salary? sure it is! Incredibly. Go to Europe to learn how to do business.

This company has the worst customer service out of any company I deal with in my life. I had my wallet stolen and lost my visa, my personal debit and my business debit cards. I called CIBC and they were able to help me right away, and sent me a new visa card which was great. They then said just to pop into any branch and just grab new debit cards. They were able to provide me a personal debit card right away, but for some reason they said they couldn't help with a business card . I asked why and they said they hadn't been delivered yet but they were expecting them today. This is at approx 4pm.ti asked if I could make an appointment for the next day or the following day and they said the soonest appointment was 2 weeks away. I don't understand... A moment ago you said they if they just had the cards here we could do it right now...but since we don't the absolute soonest we can do it is 2 weeks later... Even tho the cards were arriving later that day. At this point I politely asked to speak with a manager. Agine my surprise when the teller returned 3 minutesater with good news! The cards had just arrived!!!!!! All praise be!!! However I had to wait 15-20 minutes before they were able to put the cards in the system. So here I am... Waiting... This company must be sabatoging their customer experiences on purpose. Trying to drive people to their online and telephone platforms so they can reduce their physical footprint and costs. What a bunch of balcony.

My appointments have been cancelled or rescheduled more than three times with this branch. They can't even commit to a phone meeting and still had to reschedule. I went in today 15 mins before my bank appointment, patiently waiting for my turn to be served. There was a group that was served ahead of me even if I came first and had a SCHEDULED APPOINTMENT. I waited more than an hour and not even one person came up to me to make a follow-up or apologize for the long wait. What a terrible waste of time. I had a much better banking experience in a third world country than what I had with this branch.

Many Thanks to Ms.Yaftian Manager of this branch, for her follow up and how she communicated and her sympathy, so I appreciated it. She deserves good reviews.

They are so slow at the tellers. I went there on a Thursday noon and waited 2 hours to see the front desk while they had 2 people working but working very very slow. Unacceptable

Took 2 in person visits – each with a conversation with a manager, multiple phone calls, and 2 Appointments, to close a debit card. Problem: Being charged fees, which I should not be charged as I am a student. However, I graduate the next month and came with papers to prove it. Visit 1: The MANAGER told me ill be refunded ~$20 and my student status is renewed, but I must go to my home branch in North van far from me to close the account. Visit 2: Money from visit 1 hadn’t been deposited, so I visited my home branch. All that work needed to be redone. Due to being busy, the MANAGER said ~$20 WILL be refunded to my credit card, and the debit account WILL be closed by end of the day. Meeting 1: Told me she is powerless and to go in person to my home branch. Phone: Got my ~$20 back. But had to talk to someone from my home branch to close the account. The person was a 10/10. Meeting 2: Enas A. of my home branch, Lonsdale & 16th, was late 40 mins, had not seen my emails, and kept making excuses and tried to get me to come in person to close the account. Total Time Spent: 3-4 Hours

Nice staff. But, they don't know what they are doing. I opened up a credit card with them and it took 3 visits to the same branch to get the card activated, my personal information correct, and setup pre-authorized payments. The first advisor told me to go home and that I could do all of this over the phone I couldn't do it all over the phone and basically she wanted me to do HER job for her. This should take ONE visit and one phone call. Not 3 visits and 3 phone calls where the person on the line literally tells me this happens all the time the people at the branches don't follow protocol/know what they are doing. Not good business practice to inconvenience your customers and from the female advisor to do it intentionally.

I wish I could give them less than one star! This branch is the worst branch ever. They don't even have the basic financial knowledge. I applied for line of credit, after a week I've been told that I got rejected, when I asked for the reason the lady, who called herself, financial specialist!, had no answer. When I asked to talk to their manager, they said she is in a meeting. The day after, I went to the other branch they checked everything, and I realized they uploaded wrong information! My income , my forms, everything was wrong! When I came back to talk to their manager they said she is in the meeting agaiiiiin!!!!! They didn't even bother themselves to call and apologize for their horrible mistake. Bad management, weak customer service and worst employees ever. When I read the other reviews, I just realized why every one is unhappy!

Today, it took about 30 min to get help and there is about 7-10 people waiting in line. They simply need more employees. Also, this branch never got back to my for a refund of my banking account overcharge.It’s been over a few months. Lynn Valley branch did get back to me 6 months so I came to Lonsdale branch but I see the same results. They hired a whole bunch of lazy and useless people.