CARSTAR Orangeville

Front panel and new bumper repair. Excellant job, excellant service. Also arranged my rental with literally no effort from me. To top it all off, my car came back freshly cleaned, and I mean spick and span inside and out !

Wow wow WOW!!! Under promised but OVER DELIVERED!!!nnSo very happy and satisfied with the work that was done on my car by the team at CarStar Orangeville! The repair to my bumper looks flawless and comes with a lifetime guarantee! Dakota was amazing to deal with at reception, so clear, knowledgeable, effective and lovely! We met Frank, the owner, at the beginning of the process and he’s terrific! Scott Sr. worked on my EV. I was happy to meet him because I know how tricky and dangerous it can be to work on my type of vehicle. They were able to get all of the extra components within a reasonable timeframe and once they all arrived, they got to work! I was so shocked and happy to see that they had also detailed my car before having me pick it up! My husband has used Orangeville CarStar for 3 of our cars over the years and this is why we trusted them with my car this time around. There is no other shop like this in Ontario that we will go to, even if we ever end up moving.nnThank you Frank, Scott Sr., Dakota and the CarStar Orangeville team! We appreciate you so much!

If you like poor customer service and workmanship, this is the place to go!nHad an insurance repair done in the winter or 22’/23’ on a 2022 vehicle which was a nightmare in itself dealing with this shopnAnd now what do you know, their repair work is already rusting thru as well as having noticeable bubbles in the paint.nnOf course they are taking zero responsibility claiming the rust is from “rock chips”…which is actually quite comical tbhnnCarStar is suppose to offer a lifetime warranty on their repairs. Guess that is false.nnTake your vehicle elsewhere and avoid the headache and costly mistakes the place will give you.

Great all around. Took my near brand new car in to get repairs from a small accident. Also added some work not covered. Everything from the initial estimate to handling all the rental car details was completely seamless and stress-free. My car looks brand new again, and they returned it spotless—inside and out! Franc, the owner, was fantastic, and the whole team was so friendly and pleasant to deal with. I’d 100% go back for any future body work. Highly recommend them!

Dropped my vehicle off to have the front lip repainted. Overall was very pleased with the pricing I was quoted and the fact Franc could squeeze me in and promised to finish the vehicle by the time I needed it for. Upon dropping off the vehicle I took photos of the vehicle all around as I have had bad experiences in the past. Once it came to picking up the vehicle I met Franc and was handed over the keys. I went to go look at the quality of the front lip and was very pleased with how it came out. I live literally right down the street from this location no exaggeration and upon parking the vehicle on the driveway and looking over the vehicle not just the lip I noticed my front grille had now been missing paint on it. I double checked the photos I took and noticed that the damage had not been there prior. So I reached out to speak to someone who mentioned Franc was busy and would call me back before the day was over. Well I decided to email Franc as well and point out the damage to him by comparing the two photos before and after. I did not end up receiving a call back as promised nor a response to my email sent to him. I picked this place over other shops primarily due to the positive feedback of other reviews. I understand the difficulty of these kind of situations but the lack of not caring to call me back with a solution shows a lack of customer service.nnUpdate - After not hearing back from anyone in regards to my email sent and voicemail left. I decided to call in again and finally this time got a hold of Franc. He had mentioned he would take care of the situation and look into a solution and to give him a day to work it out.. I was happy to see he was willing to help. After 2-3 days of no phone call back I decided to not rely on just getting a call back as the receptionist mentioned Franc was out but to visit instead this time. As I walked in Franc was in the office and so I spoke to him about the lack of follow up and receiving no call back. His response was I will not help someone who leaves a s***** review on my site to hurt my business. I am a frustrated customer I am allowed to express my frustration on the service received. I dropped my vehicle off to have one issue repaired not have another issue develop. A company who values feedback and it's reviews should look to resolve the customers experience and turn it around not deny the service????. He then went on to say that the damage could have been there prior to me dropping my vehicle off and that the photos could have been taken at any time. Really!?? That sounds like such a typical response from a company looking to get out of wanting to complete a come back job. However initially when we spoke mentioned that yes just maybe his detailer could have damaged my grill further more then what was there before and was receptive to repairing it for me. I am beyond upset at the lack of professionalism of not following up and looking to resolve a solution in which he said he would and on top of that coming up with excuses as to the damage being there prior to the vehicle being dropped off but initially agreeing quite possibly something could have been done. A review should not change ones decision to fix a vehicle and turn the experience around for a customer. I hope for those who value feedback before choosing a service read this review before calling. I might have been an irate customer but only due to the level of service I received.