Canadian Tire

The store employees were very helpful. I had to go to the store closest to my work (Grant Park) and they didn't have the item in stock so he helped me find it at another store (polo park). Both stores were very helpful. Thank you.
8 years ago (14-12-2017)

Was in a tight spot and they were awesome in getting my vehicle fixed in time to pick up my wife at the airport. Great price and service.
7 years ago (03-03-2018)

I went to buy a complete set of winter tires from Canadian Tire St. James branch and told the manager I want a certain brand but he proceeded and entered a different one. When I pointed out the mistake, he was hesitant to change it but in the end, he finally agreed. He is unenthusiastic and seems unfamiliar with their products. He even cannot answer question about rebate. When I returned for installation, it took almost 4 hours which according to them should only take 1 to 2 hours. When I got home, I found out TPM was not setup properly. I have returned 4 times and still not fixed.
7 years ago (18-02-2018)

One star is too good for this place. We've been sitting in their parking lot, broken down for 2.5 hours now. They told us they could fix our power steering hose, made us wait an hour, then told us no because they didn't realize how big the truck was. This is even after we told them it's a ford f-350. The mechanic refuses to work on the ground, so we can't even be inside. The GM gave a hurried apology and went us his way. It's -41° outside right now. And they're too ignorant to work on the damn ground to help us.
7 years ago (27-12-2017)

Short and to the point about my recent experience at the st James/polo park location * bad customer service. their staff are not trained to handle retail situations * auto staff are inept and Don't know how to handle customer phone calls when busy. I was put on hold multiple times. Each time I waited 10 plus minutes * customers should inform themselves on their vehicles before considering having their cars serviced as their staff are not up to date with automotive knowledge. Best to take it elsewhere where techs and counter staff have actual automotive experience * auto techs do not care about customer belongings. I witnesses a tech let an aluminum wheel roll around after it fell off the car on the hoist, only for it to fall on the side where it's nice and shiny. Damaged for sure * general retail staff are lazy. I was trying to use my point to purchase additional items but was told I can't redeem it and that I have to wait until the physical member card arrives So if you care about your vehicle please don't bring it here. It becomes an experiment and also a safety issue if something was to fail while on the road. And if you enjoy staff who go above and beyond for their customers then this is not the place. Staff here are underpaid and untrained therefore lack incentive to treat customers as expected
8 years ago (31-10-2017)