Canada Computers & Electronics

What passes here for customer care is pretty laughable. Called to see if they had a simple printer part. Was on hold a full 25 minutes the first call. Called back and complained. Got the part availability which was in store but in an opened box. When I mentioned that I had found an identical part for less at a competitor and asked would they honour their published price match guarantee, they refused. I pressed the point only to have them spend another 10 minutes of our time and refuse again. Will not be wasting our time with this provider again.
7 years ago (24-01-2018)

Just look at all the negative reviews... this location is terrible. There should not be any reason for you to shop here. Their 'warranty' is practically a legal scam. Their staff is a joke. Shop somewhere else. I'm surprised this branch hasn't closed down yet.
7 years ago (19-03-2018)

I recently purchased items online that are now on back order (Why it says they were in stock online I have no idea) and came to ask if I could just change my online order to a pick up to this store since I saw they had all of my items in stock. I was unable to reach anyone via customer service over the phone (it says they were open but it just kept ringing for a few minutes and then returning me to the menu). Anyways, I went in to this store to ask about it, but immediately they told me there is nothing they could do about an order I placed online that is shipped to my house. Which is great, that may be policy or whatever. The reason for the one star rating is, the representative didn't even stop what he was doing to assist me, didn't look at me, just told me there was nothing they could do. I spent $1000 dollars on computer parts, I think I deserve more than: "nothing we can do". Now I do understand that they can't do anything directly with online orders - but perhaps they could've given my some customer service, or at least see what the issue I have is before brushing me off like that. Perhaps they could've called customer service for me since no one would pick up for me. Just a generally unpleasant experience at this location, and with Canada Computers in general.
8 years ago (04-12-2017)

Great store, huge selection. Well lit and well organized. Ample staff and very knowledgeable.
7 years ago (11-03-2018)

Absolutely horrible, no one knows what they are doing. I’ve been waiting for 3 weeks now for a RAM and they can provide me no updates. They keep saying waiting for head office. How can an employee not be able to contact head office? What type of company is this? Never coming here again, told this to everyone I know
7 years ago (05-01-2018)