Apple Square One

My experience at this particular Apple Store was dishearteningly subpar. A palpable disregard for customer service marred the ambiance.nnAssociates and managerial staff seemed engrossed in their conversations, paying scant attention to the bustling sales floor. It was not uncommon to witness clusters of employees engaged in light-hearted banter, even near the Genius Bar—a place one would expect the epitome of professionalism and customer support.nnDespite being awash with patrons eager for service, the store was a tableau of disorganization and apathy. One could not help but question the leadership orchestrating this chaotic symphony, as it appeared that a comprehensive training program for staff was either woefully inadequate or entirely non-existent.nnA glaring breach of customer confidentiality further tainted the experience. Conversations about sensitive information—passwords, personal details, contact numbers, and email addresses—were conducted with a volume and openness that beggared belief.nnThe approach to customer engagement was, frankly, abysmal. Staff members seemed to shirk from making meaningful eye contact, and how they addressed customers bordered on the absurd, lacking any semblance of respect or decorum.nnGiven these observations, I am compelled to advise against patronizing this location. It is a lamentable reflection of a brand that, in other circumstances, is celebrated for its customer-centric ethos.

My experience at this store worst customer service, i reached there 7:40 more than hour before closing drove 1hour, they told me they can’t help me come back next day. I asked for manager req said they re busy, manager came after few mins,she lied on my face told her your rep showed me your timing slot. I usual don’t go last min but its was enough time to done my things, their employee just staring at your doing nothing. 0 customers service.

The new Apple store at Square one shopping center is huge. More spacious than the old one. It is located upstairs close to Sephora.nnThe staff are super friendly and a lot of time you don't need to long for service.

I visited the Apple Store at Sq1 in their new location to fix my watch. I'm unsure if they recently moved or if there has been a decline in customer service quality. Some representatives seemed untrained in customer service—they directed me with super unclear assistance. During my appointment when “asked”to type my password, one representative looked at me and used her nails to double-click my screen instead of speaking‍‍‍ What was that, honestly? The whole experience with this person was just rude. As a long-time Apple product user, this experience was incredibly terrible.

I came here with my best friend to buy an iPhone and MacBook Pro for his new job. We spent roughly 90 minutes looking around and testing the various specs, before finally narrowing it down to the ones we wanted. During this entire time the employees were serving other people.nnWe told an employee that we were ready to purchase, and they condescendingly told us that they were currently serving someone else, and that we need to be patient and someone will come serve us.nnOkay fair enough, we start waiting. After 15 minutes we ask again, since no one has come over. They once again tell us that they cannot serve us yet. Annoyingly, about half of the employees seemed to be just standing there doing nothing.nnBut whatever, we continue waiting and at this point we start a timer. The timer reached 40 minutes before we got served, and this was only after we went up to the manager TWICE, telling him that we were ready to purchase, we just needed someone to help us check out.nnThis is probably the worse customer service I’ve ever encountered at any tech store, let alone an Apple Store. They are truly resting on their laurels at this point. If you are considering going here to buy your device in person - GO SOMEWHERE ELSE. In the future I will choose to drive an extra hour 1-way to Burlington just so that I don’t get this terrible service.