Burrard Animal Hospital + Emergency

We had 2 emergency experiences with 2 different cats and had a very good treatment from staff, vet, and communication. First time was to get a second opinion on operating on an old cat. They gave us a very pragmatic diagnosis and delivered it with such compassion but validated our choice to not operate on her and to finally let her go. We were grateful for that. Second ER visit, our young cat had a very bad fall off 4 storeys balcony. We called ahead of time and told them what happened and the eta of our arrival. They took him in immediately. The support staff and vet assistants were very compassionate during the wait for the diagnosis. The price and deposit was standard, compared to other pet emergencies in the area. By the time we were able to pick up our cat to take by home the next day, they actually refunded some of our deposit back because they found they didn't need to administer some of the usual procedures because our cat recovered so well. It's been few months since tha accident and he's 100% better now. Going to Burrard Pet Hospital really put our minds at ease despite the circumstances.

Three weeks ago, we brought our baby girl Harley here for emergency. Unfortunately, within a day we had to make the hardest decision… I just want to say thank you to all the staff and the doctors. We appreciate your patience and the time and space you allowed us to have during Harley’s final hours, it meant so much to us. We felt that even though the clinic was quite busy, they were very understanding, considerate and kind. They explained and approached every subject in detail yet in a every sensible and kind way. They gave us the room and as much time as we needed to say goodbye. Even in the end, when the doctor took her away, just they way he held her, I could see the compassion and care. Initially I was only intending to write a thank you note, then I saw some negative reviews saying that they think this clinic only cares about $$. I can say thats 100% NOT our experience! The initial checkup was $100 under a urgent circumstance, which they accommodated us with a phone call in an hour. We had to give Harley IV and leave her overnight for observation. The treatment plan was broken down to items when explained to us. Then after we left for about an hour, the doctor called and informed us his further exam and the discovery of a tumour. Though it seems like a tell tale, he asked for permission to do X-ray, then promptly gave us the best diagnose he could. Because we wanted to be more sure of if it was cancerous, he then recommended blood work and also ask for permission. All the costs were explained upfront each time. Though exams are never cheap, but they weren’t unreasonable. In the end, they didn’t charge us anything some of the items that were quoted in the initial treatment plan because they didn’t happen. I feel that the are honest and kind, our experience is definitely positive. We even got a condolence card from them with all staff’s signatures last week. They are not even Harley’s regular vet. So I think this just shows how much they care… Anyway, thank you all again. I’m sure Harley also appreciate your care and love for her.

Never thought I'd write this, but I feel like I've been scammed and misled. This place managed to prey on naive and anxious first time pet owners to escalate what was essentially diarrhea into a full blown potential invasive surgey or endonoscopy for our sweet kitty. We had to pay $2300 for what was a 12 hour overnight to morning stay for all sorts of checks, IVs and other work. We initially suspected our kitty had an upset tummy, or poisoned from something like salt/deicer. She was throwing up but otherwise keeping liquids in. We also thought maybe a bit of foam lodged, because of the fact she threw bits of it days before. Yet they charged $600+ for radiology x-rays to look for FOAM?!! Make that make sense please ? We didn't agree to that, if anything an ultrasound would have been the better tool? Poor judgement and duty of care to suggest and conduct unnecessary work. It looked like random unnecessary techs/jobs had been added onto the billing list to buff up as many charges as they can. I want this invoice to be revised. It's unjust and I can't believe it, the other reviews are saying the same, make a decision for yourself if you think to take your beloved pet here. This business is literally next door to my home and 24 hrs and I will never think to bring my cat here again, even if she wasn't breathing. This vet hospital seems to be for-profit, like it's run by cowboys that moonlight as vets by night. Confusing, weird medical jargon said to trick and worry you in to saying yes. Lots of prodding and probing for no reason other than to upcharge and boost their profits from each visit. You know who I am, please reach out to rectify this. I'm going to see if I can speak to my credit card company- seemingly a scummy practice. Strange to have a CPR/resuscitation policy thrust on you at the end to give you that extra worry...

My poor kitty couldn’t open his eyes, I rushed him to burrard animal hospital. We got in within 20 minutes to see a VET. They tested his eye and he had scratches. We took him home with pain meds and antibiotics. It’s day 3 and he is doing much better. Also, very reasonable priced, compared to other places.

Our girl had an emergency 2 days ago and our vet recommended us to take her to BAHE. The staff and doctors are really professional and caring and patiently explained to us what might have happened and the treatment plan they had. They broke down the estimated cost so we know what we are paying for. Unfortunately our girl had to be hospitalized for one day, but the staff are taking care of her and they did really well in updating us on how she was doing. When discharged, the technicians explained to us how to give the medications and our girl even received a little toy as a gift, which she really likes. The staff also followed up after her discharge to see how she was doing so we feel reassured that they really care about our fur baby and they are with us when we have concerns. I really appreciate all the staff at BAHE and would recommend this place to all pet owners.

If I could give This animal hospital 10+ stars I would. My 7 month old babe was having cluster seizures so I brought him in to see the doctor. He was taken in right away as he was seizing upon arrival. I was quite shaken up as this was my first experience with seizures. I was treated with so much care and respect upon arrival and I just knew, If I was being treated this way my baby was in the best hands. I was definitely right, Bruno had to spend the night I was very worried as this is the first time he will have been away from me for this long. I was given the opportunity to say goodbye for the evening, I was assured he will be in good care, all of my questions were answered, the staff was so loving and patient with both Bruno and I. Once I went home I called every couple of hours to see how he is doing and every single time I was greeted with respect and Reassurance that Bruno was okay. The process was so stress free and they even managed to get me an appointment with the neurologist sooner than anticipated. The doctors are amazing, the staff is amazing despite being such a busy clinic. To the staff of Burrard animal hospital; I cannot thank you enough for taking care of my baby, for allowing me to feel vulnerable in your clinic and assuring me Bruno is under good care. I hope you all are aware of how appreciated you are. Thank you so much

Thank you to all the staff at Burrard Animal hospital for taking such good care of Fable this week! We have been in and out multiple times after an emergency visit and surgery at the weekend and every time we've had such kind, compassionate care. Fees are incredibly reasonable especially for a 24hr emergency clinic, and they are upfront about minimum and maximum costs we even got a bit of a refund when the total cost ended up being less than the 75% deposit we paid. Obviously we hope we wont have any more emergencies but if we do we'll definitely be coming back to Burrard. Thank you!

Trustworthy vets. I highly recommend Dr. Nair. It's hard to find a vet with empathy, genuine concern, and kindness. Dr. Nair made my pup feel comfortable and his explanations were thorough. We had our pets come in for emergency for a few times and I always felt comfortable and at ease with my dogs in their hands. On top of that their examination rooms are clean. I have had a horrible experience with another vet and am so relieved to have my pets transferred here.

My dog Sophie has diabetes and had some serious issues this summer. We had multiple veterinarians here at first all where fantastic.The vet techs are wonderful you can tell they are knowledgeable in their field and very caring very patient when dealing with lots of questions. Receptionists are the best I have ever dealt with ! They’re friendly and patient especially when dealing with clients who like me are feeling emotional and worried for their companion animal. Even with high call volume where very patient and friendly when I was calling multiple times to be reassured that my dog was resting ok. It’s a busy place but I have never felt rushed it’s also very clean . I also have issues with my eye sight staff here have been great with things like printing instructions out extra large and marking things in ways that are easier for my eyes. That made a stressful situation a lot easier to get through.