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Budget Car Rental

  1. Nanaimo
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Story

Budget Car and Truck Rental Nanaimo operates one of the best-known car rental brands and leading truck rental companies in the US and CA, serving the consumer and light commercial sectors. Key Drop-Off available at this location.

Address: 6450 N Island Hwy, Nanaimo, BC V9T 1X2, Canada
Phone: (250) 760-7368
State: British Columbia
County: Nanaimo
City: Nanaimo
Zip Code: V9T 1X2


Opening Hours

Monday: 8:00 AM – 5:30 PM
Tuesday: 8:00 AM – 5:30 PM
Wednesday: 8:00 AM – 5:30 PM
Thursday: 8:00 AM – 5:30 PM
Friday: 8:00 AM – 5:30 PM
Saturday: 8:00 AM – 5:30 PM
Sunday: 9:00 AM – 5:00 PM

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Reviews
Above average thoughtful employees who know what they're doing.
9 years ago (19-01-2017)
Using this company added so much stress to an already stressful move. I called and reserved a truck the week before and reserved it for the Sunday. They said to check in and pay before the Friday (which I forgot to do with all of the other things I had to coordinate). I called in the Saturday morning around 11am to confirm and say I would be in to pay my deposit. The woman on the phone said they still had the truck for me and I could come in at any point of Saturday to put the deposit down and sign the papers. When I got there at 5pm, the manager just said they cancelled it and there was nothing he could do, they already gave away the truck. I was left to frantically call around other places to get a moving van for the next day. Until I received a call that said they had a truck. When I went in the next morning, I was told I had to have 450.00 pre-authorization on my credit card and ended up getting charged an extra vehicle fee that I was not verbally told when I rented the truck. My issue was that they didn't have the courtesy to make a service call on Friday to just double check if I was still taking the truck (I work with reservations and do it all the time), Even if they did cancel the reservation, I was told (apparently after they already did it) that it was not cancelled and I had the truck, before I was told that I did NOT have the truck the evening before my move, their customer service was terrible in my experience (customer communication especially), and there were charges that were written/buried deep in the paper work that they did not tell me about, and were all to happy to shrug off and say, "well, it was in the contract." When I brought my experience up to customer service, the CS agent shrugged it off and their whole tone shifted and seemed to just want to get off the phone. I learned two things on my move. Be more prepared (my own fault) and never use budget ever again.
10 years ago (01-02-2016)
I was in a bind and 8.5 months pregnant. The staff here were so helpful and saved my day.
9 years ago (19-06-2016)
Great deal on a truck rental and a free month of storage!
10 years ago (05-02-2016)
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