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Brandy Melville - Toronto

  1. Toronto
  2. Toronto Clothi̇ng Store

Reviews, get directions and information for Brandy Melville - Toronto

Brandy Melville - Toronto
Hip retailer selling trendy fashions & accessories aimed at young women.
Address: 326 Queen St W, Toronto, ON M5V 2A2, Canada
Phone: (647) 351-2611
State: Ontario
County: Toronto
City: Toronto
Zip Code: M5V 2A2


Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 11:00 AM – 7:00 PM

Update Info
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Reviews
Favourite store, but I wish they had more stores in Toronto! The line is incredibly long, and the store itself is quite tight. But all of their clothes are so cute, and I love the variety! Also excellent customer service, everyone is always so sweet and very helpful.
I was dressed in Aritzia so I know demeanour was not the reason for the appalling service I received at this store. I’ve had wonderful experiences at Brandy’s other locations in London UK and Vancouver, where the staff is always friendly and welcoming. I have always loved shopping at Brandy Melville. Unfortunately, this branch was a stark contrast.nnI usually avoid leaving negative reviews, but my experience today left me no choice. A staff member in the fitting room asked me to leave my small purse outside, even though I had been given a number tag for the clothes I was trying on. As someone who’s worked in retail, I can confidently say there’s no reason to ask a customer to leave their valuables outside when they’ve been issued a tag. This is not something I’ve ever encountered at their other stores in London and Vancouver.nnWhat made the experience even worse was the way I was treated afterward. The same staff member kept a close eye on me as I continued to browse the store, only easing up once I made my purchase and was heading out. It was uncomfortable and felt like I was being unfairly singled out. I would like to mention that the cashier was polite.nnI wish I could say this was an isolated incident, but after reading through the other reviews, I know that’s not the case. It’s clear that this behavior is part of a pattern, and it’s incredibly disappointing. I had hoped this would be an exception, but it seems like the poor customer service is a consistent issue at this location. Given all of this, I will definitely think twice before returning
I loved the store interior, very cozy yet packed with beautiful clothing wear. I like that everything is neatly folded so it isn't a rummage and headache to look thru clothing items. The fitting room is quite spacey which I enjoy. I came around 10 am so I didn't have to wait in line. If you want to make sure you don't have to wait in line, come between 9 - 11 am on a week day. Overall I loved the atmosphere, and the employees were helpful and respectful so i'd definitely come here again.
Prepare for a long line up to get into the store... We waited an hour to get in. The customer service was excellent. The store was tight to maneuver around, so limiting the number of people in makes sense. As we had never been here before, we didn't realize that there were NO sizes on the clothes. So it either fits or it doesn't.
I've been a loyal customer of Brandy Melville since my middle school days. Over the years, I've seen many Ontario locations close down, leaving only the downtown store. This can be inconvenient for those who don't live nearby, but the quality of their clothing keeps me coming back. On weekends, the lines can be extremely long, sometimes requiring a wait of over two hours. To avoid this, I suggest visiting on a random weekday when there's usually no line.nnOne thing to note is their one-size-fits-all policy, which can be a bit tricky. In reality, the clothes generally fit between an extra small and medium, depending on the item. For oversized hoodies and sweatshirts, the sizes can go up to large or extra-large. Despite this, I've found the clothing to be of excellent quality, with many items made in Italy and crafted from cotton. These pieces have held up remarkably well over time.nnThe customer service experience at Brandy Melville can be hit or miss. Some workers are very sweet and helpful, while others can come across as snobby and hard to approach. Personally, I've had nothing but positive interactions with the staff. However, I understand that some customers have been subjected to bag checks, which can be uncomfortable and distressing. I truly feel sorry for anyone who has had to go through that experience.nnBrandy Melville offers a wide range of products, including jewellery, bags, clothes, and hats. While I wouldn't recommend their jewellery as it tends to tarnish and turn your skin green, their clothing is fantastic. The cute prints and matching sets are adorable, and I think the prices are reasonable considering the quality. Overall, I do recommend this store and love shopping here!
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Brandy Melville - Toronto map

Directions to Brandy Melville - Toronto with public transportation

Queen St West at Peter St 70 meters
301
501
Queen St West at Soho St 110 meters
301
501
Queen St West at Spadina Ave 130 meters
301
501
Spadina Ave at Queen St West 140 meters
310
510
Spadina Ave at Queen St West 170 meters
310
510

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