BMO Bank of Montreal

Worst bank I’ve ever delt with. Can never contact anybody at the branch. Managers sit in their offices ignoring the customers. Brutal.
8 years ago (01-05-2018)

I have multiple businesses and multiple places I call home and because of this I have the displeasure of dealing with many different branches in many locations. BMO is on the edge of failure in all locations. It is a company wide failing. Having 1 or 2 over worked and under paid tellers, 10 people in line and now the NEW person trying to educate you on how to do it yourself on line or at the temperamental bank machine. Bmo must start focusing more on the customer and less on profits or they will loose my business completely. How can they expect their staff to be passionate in training the public so they can put themselves out of a thankless job.
9 years ago (24-07-2017)

Sorry, such slow service. Not very friendly anymore. I have been a customer since the 70's. Since I have most everything there, its hard to move to another bank
9 years ago (16-08-2017)

Tried calling the Spruce Grove branch Multiple times but no luck after 30mins got a hold of a customer service and another more minutes trying to explain my reasons why I need someone to talk from the branch and the customer service agreed he will try to direct me to the branch. Finally heard a ring from the other line! Guess what? Its BMO-Fort Mcmmurray answering machine.
9 years ago (01-12-2017)

At times good. .. at times terrible. On balance not good. Poor at returning phone messages even after multiple calls. Some staff poorly trained. I once found a envelope of money on my property and knowing that the bank of Canada provides a service for recovering paper money that has become degraded due to heat/moisture I went into this branch to have them send it away and was told to go home and do it myself. The supervisor that day claimed no such service was available. Been with BMO my whole life. I'm 55. ATB in Stony Plain has MUCH better service. Thinking of switching banks.
10 years ago (11-08-2016)