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Reviews, get directions and information for Best Western Plus Toronto North York Hotel & Suites

Best Western Plus Toronto North York Hotel & Suites

About

Our hotel features an onsite restaurant and bakery, a heated indoor pool, hot tub and two meeting rooms accommodating up to 50 people. A variety of comfortable and affordable guest rooms are offered at this North York hotel including business class rooms.

Story

At the Best Western Plus Toronto North York Hotel & Suites you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Toronto North York Hotel & Suites will stand out among other hotels in Toronto,ON. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Toronto North York Hotel & Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.

Address: 50 Norfinch Dr, Toronto, ON M3N 1X1, Canada
Phone: (416) 663-9500
moc.htronotnorotwb@snoitavreser
State: Ontario
County: Toronto Division
City: Toronto
Zip Code: M3N 1X1


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours


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Reviews
I’ve been somewhat of a regular guest at this hotel until after the treatment I received by the hotel staff during my last stay. I stayed at this hotel for what was supposed to be two nights, however the treatment of the hotel staff caused me to shorten my stay to one night. I had checked in on a Friday for one night, but after a late night change of plans while out with my friends I called the hotel around 2am to inform them I’d be staying another night. I was told that’s fine that I just had to come down to the front desk at some point the next day to re-check in. I’ve been through this process many times before at many different hotels. So I got back to my room early in the morning and went to sleep with the plan of sleeping in, however when 11pm rolled around I had the front desk calling and knocking on my door constantly telling me to “ante up or leave.” I told them I’m trying to get some sleep after being out late, that I would be down afterwards to pay, and besides they already had my credit card number, they told me to pay now or leave. So I gave them the ultimatum that I can be down to the front desk in an hour or two after I get up, or I can pack up my stuff and go and stay in the hotel across the street to which they seemed all too happy to let me do. Upon check out I wanted to split the cost of my bill between credit and debit card, the lady at the desk clearly felt inconvenienced by this and proclaimed that I was “just trying to give her a hard time,” which I honestly wasn’t. I was however annoyed and explained to the front desk how their policy had lost my repeat business to which they argued, yes argued, all hotels have the same policy, which I know from experience that while they may have the same policy they give their guests some leeway if they know they’re getting another nights stay out of them, and I’m booking directly through the hotel here not a 3rd party. The lady at the desk argued that the 4 Seasons would do the same thing if I stayed there, which was ironic because I had just finished a weeks long stay at the 4 seasons the month prior and did this exact same thing, they gave me till 4pm before I went down a re-checked in to the hotel cause thy know how to treat their guests. When I countered with this point I was effectively called a liar by the lady at the front desk who quite literally told me that “I wouldn’t be able to stay at the 4 seasons hotel.” Pretty unreal stuff. She refused to give me her real name but she was working the desk Saturday March 3 at noon. Personally if this was my business I’d want to know how my policy and irrational employees were all too happy to drive away a repeat customer, literally they could’ve cared less about my business. Which shows as they haven’t even responded to the poor reviews they’ve gotten, a good hotel, not necessarily an expensive one, that cares about their customers will usually respond to a poor review in an attempt to make it right.
7 years ago (03-03-2018)
The hotel staff is great, some of the friendliest and most helpful I've ever seen. However, the room was not as clean as it could have been and it smelled like cigarette smoke after the maid service had tidied up. I had booked this hotel for this stay because of three previous stays that were awesome...now I'm not sure I'd get too excited to go back again.
7 years ago (12-02-2018)
The start was a bit rough due to an issue while booking and communication, but we worked through it and after that there were no issues. The room was great...though I guess I cant say room when there was a living room bedroom and 2 bathrooms(which me and the wife loved). Was cleaned daily and made to look perfect. The restaurant was a lovely place, the drinks were great and the food was better. Overall it was a great experience and we would be happy to stay with them again!
8 years ago (28-11-2017)
My stay was very pleasant and comfortable. Service upon check-in and check-out was quick. Room service was excellent and our room was clean and well stocked with towels, coffee tea creamer and sugar (sweetener) I will be sure to recommend this hotel to family and friends if they need a hotel to stay at if they plan to travel to the area. I will reserve a room there on my next trip to Toronto.
7 years ago (13-02-2018)
The hotel seemed to be clean. The hotel room was in good shape when we checked in and the beds were very comfortable. The only issue I had with this place was the lack of good customer service. The front desk people treated us like we were a bother and they wouldn't give us an extra blankets when we asked for it the first night. Then on the second night the lady gave it to us right away like it was something that they were obviously able to provide... So we weren't to impressed about that. 3/5
8 years ago (12-01-2018)
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