Avis Car Rental

Absolutely the worst service imaginable. Booked a vehicle before leaving Edmonton, as we were flying into Hamilton and then continuing to Toronto. Confirmed 3 times during the conversation that they would be open and available when our flight arrived at 1 am and was told repeatedly not a problem. Got to the rental place at 1 am,only to be told they had no vehicle available and that our booking had been put in for 11 am the next day. Avis left us completely stranded in the middle of the night,an hour away from our final destination. On top of that the guy at the counter was rude, unhelpful and all but said it was my fault and that I had not confirmed the booking correctly. Skip this outfit if you actually want to rent a vehicle. We were not the only ones in line that had issues either.
7 years ago (18-10-2017)

What a horrible experience this was. Wish I could give zero stars. We arrived to the airport and rented a van for 9 days. One of the days we wanted to add a second driver just for the day (which cost 10$ stated on the website). We called Avis and they told us we had to drive all the way to Barrie from where we were to Avis to add the second driver on. We go there and the Avis rep says we have to go to Budget rental since they were not "connected" to the same systems. AVIS WAS NOT CONNECTED TO THE AVIS SYSTEM BUT BUDGET WAS!? They also could not answer ANY questions we had like how much was it. We went to Budget to add the driver for the one day and ended up getting charged for the remaining 3 days on the rental (now up to 30$ extra). When we got the bill when we got home we find out we were actually charged 80$ for adding the extra driver to 1 day!! We DID NOT SIGN UP FOR THAT! Then when we are trying to return the vehicle on the day we fly out no one is EVER at the counter and we had to wait FOREVER. We talked to another customer who had the exact same van rented as we did for the exact amount of him who told us he paid $1100 LESS THAN US! He was just a regular customer... not a business customer or anything. Again the Avis rep could not explain WHY we were paying 4 times the amount this other customer was. The WORST EXPERIENCE EVER. I will never rent with Avis again. Hire people who know what the hell they are doing.
7 years ago (29-08-2017)

Don’t use these guys. They just charged my credit card one month after the car rental. They claim it’s because the gas tank was empty, but I filled it up at the gas station by the airport. They also refuse to give a refund. Avoid these guys. Additional Revision - They have now charged my card once again.
7 years ago (17-11-2017)

My experience at the Hamilton Airport was horrible. I came in for a flight that was cancelled at 6am. I could of made a Toronto flight if the Avis rep showed up at 6am as per the web site. But because the flight was cancelled​ and he felt that he didn't have too. He rolled in at 9am instead. The call centre wouldn't change my reservation so I could drop the car in Toronto. I should of gone with National they​ came to work at 6am. Never again will I deal with Avis.
8 years ago (03-06-2017)

Worst place to rent. Gave me a American car had 35000miles on it. Needed brakes roters ball joints not safe for my family rent somewhere else.
8 years ago (29-01-2017)