Affinity Plus Federal Credit Union

The most misinformed and untrained, sometimes rude people I have dealt with yet regarding the death of a close relative who banked here and was a loyal customer for many years. Not only did they not know their own policies or processes, they told me completely wrong legal/financial advice, and then belittled me. For example, A higher up wrongly told me I should have known that I have to wait 30-60 days after a death to touch the bank account, then told me that I had to wait until AFTER probate was complete to access the account (not true, I have to access funds at some point to settle any debts, in order to file with the court to complete probate), and then told me that the state would contact the bank when probate was over and where and to who to send out money (probate can take a year plus, and it's the precise legal responsibility of the personal representative, not the state, to alert institutions like Banks to retrieve money, close accounts, settle debts with creditors, and ensure beneficiaries receive any inheritance owed or begin claims processes on accounts with named beneficiaries), employees of the bank also repeatedly required me to come in again, in person with family members to begin the claims process for beneficiaries, but after getting there we found out there was no need for us to miss work to come in person and that the bank is fully capable of processing a claim on their own. No employee of a bank should be giving out false legal and financial advice, especially not wrong legal advice pertaining to a sensitive subject like the death of a loved one! In particular was a person names Teresa. Ended up escalating this to the general manager who helped and was actually knowledgeable and was accurate with what she stated, who then apologized for the misinformation her several employees gave me over the course of two weeks.
7 years ago (21-10-2017)

Tyler !! Is awesome !! He really cares about the customers ! He will literally do whatever he's capable of to help better your finances !!! Book with Tyler !!!
7 years ago (19-08-2017)

I've been a customer here for about 3 yrs. It so far, my favorite place to keep my money. I also know that some of the people who work for Affinity Plus can be also rude too but, i cant blame them. There always a bad sheep among the herd. Can't expect everyone to be perfect. My favorite person at this branch is Georgina Thompson. She made the refinance and deposit easy breezy. Kind and professional. Funny as well when her printer was acting odd. Handle it with humor. So for those who having bad experience with Affinity Plus just ask for Georgina Thompson or if it your first time. Ask for her anyway and save yourself a headache. Also Krista from the Coon Rapids branch is very professional and friendly too.
8 years ago (22-02-2017)

Heather was very upbeat, helped me with my charged and called me back with extra questions that really helped me out for the future. Thanks Heather!
8 years ago (11-04-2017)

I've been with Wells Fargo and US Bank previously and wasn't a huge fan. I didn't realize I could truly be happy with my bank until I switched to Affinity Plus. They have convenient locations, a mobile app that you can transfer funds and deposit checks (just like the big banks), and some of the best customer service I've ever experienced. If I ever have an issue they are quick to respond and happy to help. The only issues I've ever encounteted were either an error on my part or a third party. I have an auto loan currently and will be using them for a mortgage as well. Also they have a great waiting area, which isn't terribly important, but convenient for people with kids or people who like to play chess while waiting. I've never had to wait long, even for opening new accounts or loans. I highly recommend them to everyone I meet. When I worked retail, I would comment when I saw am Affinity bank card, and the customer would always gush about how much they love it. You should switch right now actually.
9 years ago (23-01-2016)