Wyndham Garden Rochester

too bad we couldn't give 1/2 star. The pool area was very messy. the pool and hot tub looked like it wasn't been cleaned in over a week or so. the walls were turning green. The maid service was none. we got a knock on the door at 11am from whom they said was maid service.When I answered the door I asked for her to come back in 20 minutes. We went on about our day .When we returned to the room we noticed that the maid NEVER came back.Our towels were still on the floor in the bathroom,our beds weren't maid,garbage wasn't taken out. We then went to the front desk and showed that our room wasn't cleaned. The guy said "well all 3 of our maids called in sick" He then gave us towels and wash clothes. I wouldn't recommend staying there unless it's for just one night.
7 years ago (18-09-2017)

Booked this hotel because they pictured a nice kids pool. I was thinking since we have to be here for a not so fun visit to the Mayo, we could at least have fun at the hotel. The pool was ice cold. Our 2 year old was even shivering in hot tub! So cold! The heat in the hall ways didn't even work. Frost was on the Windows. The room was mediocre at best. A lot of wear on the room. Towel bar was ripped out of the wall in the bathroom. Hole in the door to the bathroom. Outlets didn't work. Probably won't be back.
7 years ago (06-11-2017)

Friendly helpful staff, nice size clean rooms. Not sure why it is "garden" there wasn't one but there was a small outdoor patio area outside the rooms near the pool room. Huge pool room but it needs some updating and the pools and hot tub need a deep clean. You can see lots of build-up especially on stairs and sides. Went to lobby a couple if times and it was hit or miss if there was regular coffee. The "continental breakfast" was a joke. It was in the bar attached to the hotel. They didn't turn lights on so it was very dark. They served cold hash browns, cool powdered eggs, and sausage links. There were a few (maybe 6 and never refilled) muffins. No toast, or fruit. They did however have coffee...only if you like it black and they had either O.J. or Milk to drink. Overall the stay was nice, biggest complaint was the breakfast which is more on Cowboy Jacks than the hotel.
7 years ago (16-07-2017)

I see Wyndham as somewhat of a premium brand in hotels. Not the highest end, but better than most. This one doesn't meet that expectation. To be fair, it appears that Wyndham purchased this property from someone else who was less than premium. They are certainly upgrading the property, and you can't snap your fingers and change EVERTHING at once. Stained carpet and bed covers in our room were troubling. But the bed and pillows were very comfortable, the staff was bright and friendly, even volunteering some good restaurants nearby... and they were right! In summary, the place is OK and I would consider it again, but it's not at all premium. Rather 'Holiday Inn' like.
7 years ago (14-09-2017)

This hotel isn't fancy but it is a nice place to stay. The cliff behind it is really pretty and the pool area is nice. I would like more breakfast options.
7 years ago (28-10-2017)