Winners & HomeSense

I was impressed with the collection at this store. We were looking for few paintings and decorative items for our home and options at this store were much more. I would recommend this to customers looking for more options. The store seems to be more organized and cleaner even during the busy holidays season.

This Winners location is large and has a wide variety of products, making it a great place to find what you need. However, my experience with the service staff was disappointing.nnWhile trying on clothes, I noticed that a French-speaking customer was treated preferentially, skipping the line and receiving additional assistance without having to wait. After finishing with her, the staff member abruptly told me in French to hang my clothes on the rack. When I explained that I didn't speak French, she switched to English but still instructed me to hang my items, stating another staff member would assist me next.nnI pointed out that I had been there first, but the other customer did not have to count items one by one, which seemed unfair. The staff member even shifted the blame to a colleague who was busy hanging clothes, which was quite frustrating.nnI regret that the service was so lacking. If you cannot provide good service, please do not pass the responsibility onto your colleagues.

This Winners location is huge and well-stocked.

We’ve purchased many items here, and every experience has been excellent. Sidra, in particular, has been incredibly supportive. She took the time to help us find all the details we need about the products we choose. We are completely satisfied with the customer service—especially her warm attitude, professionalism, and welcoming approach.nnThank you to the human resources team for hiring such a great employee. Sidra truly makes the shopping experience better.

Each and every time I shop at the winners in the Mega center laval, I am always amazed with the service I receive from Lara! She is always so pleasant, courteous and efficient! On one of my visits, she went above and beyond to explain to my daughter about applying on line. She was patient ,provided clear guidance , while equally maintaining her focus on other customers questions or interactions. This demonstrates the ability that she can multitask and provide effective client service all around! This whole approach made my daughter feel encouraged to apply! True reflection of Customer service with a smile! She should be recognized for her outstanding service!

Directions to Winners & HomeSense with public transportation

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