William Osler Health System - Brampton Civic

Only commenting on the facility itself! William Osler Health System, formerly William Osler Health Centre, is a hospital network in Ontario, Canada that serves the city of Brampton and the northern portion of the western Toronto district of Etobicoke. It has three hospitals in Brampton and Etobicoke respectively. The network is named for Canadian physician William Osler, one of the four founding professors of Johns Hopkins Hospital and developer of the concept of medical residency. The hospital emergency department is one of the busiest ones in Canada and the hospital itself is one of the largest mental health and addictions programs in the province.They are specialized in acute care, and are devoted to providing the best care for the people they love!

Checked in and waited an hour past the appointment time. Everyone was friendly. Got everything done! The surgery appointment is 6 months apart. Which is insane. But it’s not the hospitals fault.

I came to get help from a severe dog bite on two different parts of my body, I walked in at 1:00am which showed a 3 hour wait, however I didn’t get into seeing a doctor at all. I was waiting for the doctor up until 6:15am and no one helped me clean my wounds, or gave me medication, or helped me with a wheelchair. I have never felt so much negligence from a health care system where, people in this field seem to be numb to other people’s pain. It did not help me to go to EMERGENCY, please find another hospital for your injuries and needs as the doctors speak to patients with no empathy and care. IN FACT: I didn’t not even get to speak with a doctor or see anyone for my serious injury that could possibly lead to serious complications or worst case death. What have I learned from this experience? I have sadly learned that I need to take care of myself and deal with my own injuries by figuring out ways to get my own medications, surgeries or traveling to another country to get the help I need.

The 5 star reviews are provided by all the local guides. I thought private corporations and businesses did this to gain better paid rating online. And those show up first when the setting are set as the most relevant. This can’t be the strategy to mitigate a real problem that this hospital has been facing for many years. Poorly managed staff treating the sick and unwell people poorly. It is a shame. Sadly this is the hospital closest to our home and the ambulance only provides service to the nearest hospital, so we have had few trips for my father in past few years. Every time he has been here he come back with a firmer resolve to not go back for any services. And it takes a lot of convincing from his family when medically ill to go seek medical attention. This leaves the family with guilt and emotionally stressful experience. Very poorly managed hospital. If the health care was privatized it would have been better services. The president and board of member may have not experienced the care here as a patient themselves and may not have right experts to resolve this recurrent issue with many people. They can say we have shortage of staff but this is no excuse for not been treated with dignity.

Just had my surgery last week, i had an amazing experience during my 4 days stay in the hospital. Staff members were highly concerned and helpful. They help not only for your recovery but they also provide moral support to the patient. Dr. Le is a great doctor. Had a great stay over there. Thank you everyone who cared for me during my hard time.

Horrible!!!! Some of the nurses are so rude. After waiting for 7 hours in the emergency room, we asked how much longer. The nurse literally said, we only take care of the people who are about to die, the rest can wait. Are qualified and educated people even working here? Telling someone who is in an extreme pain, that i have to be in the state of dying to get checked. Disgusting!!! I hope Canada privatizes Health Care. I’m happy to pay for educated and qualified people. Not for these rude and horrible nurses!!!

The older nurse in the Endoscopy department with light brown hair was absolutely horrible and rude. Bad mouthing the front desk staff, impatient with me, overall a very unpleasant experience with her. When I pulled my mask down for a temp check, she asked why I have two nose rings instead of one and then mumbled under her breath something I couldn’t hear. She asked if I was an anxious person and I am, and she said ‘I can sense it. You’re not cool like a cucumber’ Maybe consider who you hire. Nurses are supposed to make you feel safe, comfortable. Not like you’re an inconvenience to be at the hospital. I didn’t WANT to be there. I HAD to be. Disgusted and appalled by this ‘nurses’ behaviour.

I had surgery done yesterday & the staff in day surgery was phenomenal. They were kind, helpful and did everything they could to make sure i was comfortable. My anesthesiologist was so kind, and helped ease my anxiety before my surgery. Same night I opened one of my wounds while i was sleeping & Dr.Hayes in the emergency department was absolutely amazing. He was kind, and helpful and explained everything he was doing while stitching the wound to stop the bleeding. Everyone i met yesterday was kind and helpful, and i’m very grateful to be at home resting comfortably.

This was the best hospital experience I have ever had and will remain eternally grateful to them. Had an emergency that left me in ICU at this hospital. Not sure what state I would have been in if weren’t for the staff of the Diabetic Department. No words to express my sincerest gratitude to Dr. Alex Patel, Nurse Pauline, Nurse Feby, Nurse Ruth and all the other outstanding staff that make up this unit. They literally saved my life and put me back on the road to a healthy recovery. I'm doing great thanks to this awesome team of professionals. So much love for you all. Nurse Pauline --an Angel. Thank you! Highly Recommended Hospital! 5 Stars *****

Took my son to the ED here yesterday for an infection/fever. It took us 7 hours. Yes the wait was frustrating..I would have loved to have been out much quicker, seen a doctor sooner, etc but please don't blame it on them. This is our healthcare system and hospitals/staff are trying their best with what they have been given. I watched for hours how just a few doctors, a few nurses took care of hundreds on patients the best they could..trying to get blood work, other tests done and trying their best to have meaningful conversations with patients..but when the burden is so high, it takes a toll in anyone. I truly felt sorry for the all staff and my respect and appreciation for them skyrocketed after yesterday..them working in such strapped conditions, trying their best to help our health, especially during this fall/winter season when so many are sick. Please let's look at the bigger picture here.

Directions to William Osler Health System - Brampton Civic with public transportation

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