Westcliffe Home Hardware

I am not telling you should treat customer as a king but atleast give consideration or have a welcoming attitude.everyone is working and you have only one job to do just be nice to the person who is shopping there. He maynot be expert at home hardware so atleast help them with a smiling face. In a retail industry its a key factor for everyone to visit the store again. Being a individual contractor i went to Homedepot alot but the attitude of staff is far far far far better than home hardware they were so helping in all area of shopping ,being a small store at least take care of your customers

What I like about this store is that it’s not gigantic. It has a real neighbourhood feeling. The staff is amazing. I went to get my screens repaired. Super affordable and the staff was just amazing. 5 stars

Great help in store but not allot of stock and many items need ordering

absolutely terrible "customer service" if U get the nasty older blonde female manager...-she's curt, rude & has no time for customers ! -other personnel are as helpful as they can be under this woman -just drive to one of the other excellent HomeHardware locations instead

Great neighborhood store with friendly helpful staff. Always a good selection of items in stock.

Didn't have what I was looking for staff was friendly and store was clean

I’ve have a bad day. Mom called kitchen faucet was leaking. I drove more than five hours from Ottawa to Hamilton to take care of that tomorrow is Victoria Day. Ottawa was just hit with the a massive thunderstorm and I have no idea of the damage to the house. Dad had a stroke! Faucet is still leaking; walk into the Home Hardware on Mohawk Road. They’ve set me up. Faucet is fixed. Thank you guys.

Dealt with a very rude assistant manager yesterday. I understand it’s hard working during covid, and it is busy right now during the lock down. This is all understandable, however as a customer dealing with rudeness from an employee, this is something that no one should have to experience. We ended up calling a different Home Hardware instead, and the service was amazing there. We even had few questions answered by the employee. I would never come back to this location again, and will definitely take my business else where.

Needed a shower cartrige and store was closing in 5 minutes . I would not make it in time. . Gentlemen offered to leave it outside free replacement. Great service . Will shop their next time.

Called the store requesting information about paint. The girl who spoke to me went to get the information from someone in the paint department. Very friendly, and U appreciated her efforts. Once in the store, the man in painting, was also extremely friendly and knowledgeable. Small store with excellent service.