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West Durham Family Health Team

  1. Pickering
  2. Durham Doctor

Reviews, get directions and information for West Durham Family Health Team

West Durham Family Health Team

About

Keep up to date with urgent care hours, flu shot information and other events happening at the West Durham Family Health Team.

Story

The West Durham Family Health Team (WDFHT) was established in 2007 as part of the third wave of Family Health Teams announced by the Ontario Ministry of Health. The Team was incorporated as a non-profit organization in June 2007. Since that time, we have worked towards building a collaborative, multidisciplinary team to meet patients health care needs in the West Durham region. Our team, which became operational in April 2008, is dedicated to the delivery of care that is in the best interests of patients.

Since the inception of the West Durham Family Health Team, we have grown from one site with an initial group of three physicians to eleven physicians in two sites. We are using state of the art information technology in order to give all our healthcare providers access to patient health information and test results. This capability helps facilitate our collaborative team approach to providing patient care and enables timely communication between our sites. The Electronic Medical Record provides a vital tool in disease prevention and chronic disease management initiatives.

Our team now comprises Registered Nurses, a Registered Practical Nurse, Nurse Practitioners, Social Workers and a Registered Dietician.

In addition to providing patient care, some members of the team are also regularly involved with training Family Practice Medical Residents, Medical students, student Nurse Practitioners, and Dietitian Intern Students within our clinic locations.

Mission

The WDFHT's mission is to enhance patient health through improved coordination of Family Medicine care and available community resources. Our integrated model of care emphasizes:

health promotion
patient education
early detection of illness and;
ongoing supervision of chronic diseases

Address: 1105 Kingston Rd #200b, Pickering, ON L1V 1B5, Canada
Phone: (905) 420-9999
State: Ontario
County: Durham Regional Municipality
City: Pickering
Zip Code: L1V 1B5


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews
After so many instances like this I am completely exhausted with the unprofessional attitude. I have been trying to contact my doctor for my ultrasound and blood test reports but they put me on hold every time for more than 30 minutes and I am still not able to get an appointment for this week. They gave my appointment after two weeks. Patients are sick and because your family doctor is booked for the whole month or minimum two weeks , we have no other choice but to go to other clinics. And then we get blamed why we went to other walk-in clinics. So frustrated!!! Please hire more doctors and receptionists to reduce pressure as they are working hard and getting backlash from patients. Health workers are frustrated because they have too many patients and patients are frustrated because they don’t get health care in time. Both sides are actually not at fault. There are thousands of experienced doctors who are waiting for their residency/licensing and government is not helping. We need Doctors…we need better health care
I have been coming to this health clinic for the last 10 years and their service has decreased and gotten worse and worse over the last few years, especially during covid. The receptionists provide the absolute worst customer service, unhelpful. Some of them are nice, but some are horrible. and we are always unable to reach our family doctor. Dr Wong is almost never available, and even if she, it weeks to get just a "phone appointment" from when you actually need access to a doctor. I am not sure if its gonna take my death to receive timely healthcare. Extremely disappointed, and unfortunately we have no choice but to keep our family doctor because they are no family docs available in Ontario to sign up with. I have received far better healthcare in a "developing nation" as compared to here, which apparently is suppose to be top class.
Phoned in to make an appointment for a physical & the receptionist said we don’t do physicals anymore. So I asked for that amount of time because I had a number of issues to discuss with the dr & didn’t bother him during Covid. The receptionist asked in a snarky way what were my issues so I started to tell her at which point she cut me off and gave me an appt 2 months away and did a Covid screening instead of hearing all the reasons for my request. Give me a break - what good is a Covid screening two months before my appt. So I find someone to watch my dog in Oshawa used to live and continue to dr office for a total travel of 175 km to go to what was supposed to be a 30 minute appt only to be told by Dr Fischer retired replacement doctor he didn’t have the time that day. So no pap or other questions I wanted to review and no prior notice from the office of the shortened appointment time. I walked out of appt with a routine blood requisition, a prescription and a referral to a specialist. Also when making the appointment I was told off for not going to my mammogram in 2021 which I did go to This is not even close to experiencing good customer service. What a way to treat a senior. Thoroughly disgusted with the latest treatment of this office.
This place is brutal.. you can never get through on the phone. Today, 5 phone calls. 1st - I was put on hold for 12 minutes. 2nd - I was put on hold for 5 min 45 sec. 3rd, 4th & 5th there was no answer. This is so unacceptable but, it is also not new. Reception was incompetent long before Covid and it still has not been fixed. I know many people who have had this same experience. West Durham Health is far from professional. So, I will now start calling again.
Ive been coming here for decades. I have several health issues and know that i am not an easy client for them but for what its worth, I find the staff here to be quite comptetent , friendly and efficient. My one issue is that there seems to be no way to communicate with them cyberly. They used to be a portal pomelo but I have now been told that emailing through that site is no longer possible. Luckily, when I wait for business hours , I usually get through and when told that I would get a call back, it does occur.
Why does it take over an hour on hold to just book an appointment for a doctor? Based on the reviews here doesn’t seem like anything is being done about this. I have called in 3 times this week…. Still don’t have an appointment. Today called twice and on hold both times for over 30 minutes. Might need to start looking for a new family doctor. I have been coming to this doctors office from 30 years. It has never been this bad. Can’t say anything bad about the doctors here however, they are great!
Completely unprofessional and a major waste of your time. Phoning doesn’t even put you through to voicemail you simply get a “line busy” message- and you’ll be seeing that message a lot. Even when you get through, the reception staff are difficult to deal with, and the doctor will go so far as to make phone appointments and then never get back to you. If you’re looking for quality care, keep looking.
I just left this office with Dr Nava who is currently covering for my usual doctor. I have never left a doctor's appointment feeling so good. Dr Nava was calm, patient, and had great bedside manner. I addressed three other things while I was there during what was supposed to be a quick pap appointment, and she addressed all concerns I had without making me feel rushed. Thank you Dr Nava for making me feel calm and understood during my appointment today. You're a gem.
Takes days of calling and playing Russian roulette before you get through to front desk/reception. They take weeks to book an apt. And I am a registered patient here for 20+ years! They put me on a portal, but I can't message my doctor on it for a new inquiry. The administration and reception all need to be fired and a new employees who actually want to work hired. I can't stand complacent people taking home a great pay check and not working. We have poor people living in our community who cannot afford to put food on the table and work 3 jobs to make ends meet. How do people have time to call these clowns. They claim to "try to return a call within 24 to 48 hours!" They live in the 20th century, they can't automate their systems? They are just a sorry excuse for human leaches. Pathetic.
They need to hire more front desk staff. Getting through to somebody is unnecessarily time consuming. Having to call over and over again for hours on end, and not having an active voice mailbox is ridiculous. Their expectations are that we, the patients, don’t go anywhere else or other walk in clinics to seek treatment yet it’s next to impossible to get an appointment with your doctor. The doctors by all accounts seem good, but what’s the point of they’re never reachable when you need them. Update: I would like to make an update to recognize the fact that in the past 3 months things have drastically improved with the ability to connect with someone when calling in to make an appointment or ask for updates. I’m not sure if I’m just getting lucky or if it has improved across the board, but thought it worth noting that I’ve gotten through to someone in my first try at least six or seven times in the past couple months now, so it appears they’ve addressed the issues.
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