Wells Fargo Bank

These are the most unfriendly bank tellers, with the exception of Jenny... I din not have an account at this bank but I needed to deposit cash for a car I purchased. I had the payees account #, name, & address, I already have the car & title in my possession & the car is legally registered. I assumed responsibility for this cash payment but they cried fraud!? How, I'm depositing cash!? After they counted my cash they held onto it & asked me to have a seat & take a call from the fraud department... I sat for over 20min without being attended to & then never even took a call... I was asked by Jenny to sit at her desk where she proceeded to ask the same questions I already answered numerous times, before being told they were not going to take the deposit! Let me add, previously I only had the payees account # & name & was told if I got the address & routing number they could do the deposit no problem. This was not the case. During this whole time the bank has my cash, after I was given the cash bacj, as I was leaving , a teller came out & told me she's heard this same "story" before... she said the car was probably stolen, I told her it's legally registered, then she said, "how does a person that doesn't even drive sell a car?" I don't know if she was able to tell if the payee had a valid license or nor, but anyone can sell a car! Then she proceeded to arguing, asking me how I have the car when I haven't even paid yet... I'm trustworthy & reputable?!? She was completely rude & out of line. I appreciate Jenny's diplomacy & attempt to deescalate the situation. I want to add, also, at this very same time there was a man making a deposit, with another teller, with a check a guy wrote him to buy a car he was selling, & the guy hadn't picked up the car yet. I only mention this because it's a very similar situation & they processed his deposits no problem! & he had some strangers personal check & I had cash money! My mind is boggled & they way I was treated & talked to in front of the whole bank was embarrassing! I don't know if they were trying to protect me or themselves, seems the later. I think the bank & it's tellers were indirect & sneeky with me. I spent nearly an hour there in total, for NOTHING! I don't know how these scammers in Nigeria & the sort get any money because I couldn't even make a legitimate deposit to someone in America. I'm VERY dissapointed & will NEVER bank at Wells Fargo & will make sure everyone I know hears about this experience!
8 years ago (19-03-2018)

Kristle s is so awesome .... ok real :))) thAnks for making this easy !!!!
8 years ago (29-11-2017)

Has a drive-thru atm, tellers are nice.
9 years ago (28-05-2017)

Very poor customer service at this branch. Have banked with Wells Fargo for years and had no issues. Was passing through this side of town and needed to make a withdrawal and use the restroom. Was told I would not be allowed to use their facilities because of the vagrant problem in their area and no public restrooms being available. As a "valued" member of this bank I would hope that we could treat the less fortunate with a bit more compassion and at the very least make accommodations for those who keep you in business. May consider moving all accounts to another bank after this experience. I thought Wells Fargo cared more than that...
10 years ago (24-05-2016)

Very good costomers service they always treat me nice and I love buying ones from here
9 years ago (28-11-2016)