Advantis Credit Union

Advantis is a great bank if you don't want access to the money you transferred and it shows online is sitting in your account. Or, if you want to wait a week for transactions to get posted to your account, or if you want them to put the wrong amount on the check they write you for a vehicle loan. Other than that very friendly staff (except for the person who processed my loan) just wish the electronic services were faster. Isn't that the point of them being electronic?
7 years ago (31-03-2018)

Probably the worst credit union to go through and I would not recommend them to anyone!! After being a great customer of theirs for almost 2 years I tried to refinance my vehicle and after re checking my credit and dropping it dramatically just to tell me that they would re finance me at almost double the current interest rate I was already at!! They do not value customers!! Never missed a payment and have never been late on a payment!! Congratulations Advantis credit for losing a valued customer!!!!
7 years ago (28-11-2017)

I just would like to thank Stephanie Alvarez from Advantis Credit Union for her excellent customer service and superb effectiveness and efficiency. She gave us a great service and products with a wonderful smile all the time. She is very passionate, personal, dedicated and confident about what she is doing. We are very happy with her and the service we got and more likely we will be back to see her again and recommend her to friends and family members. Thank you Stephanie it was a great pleasure doing business with you. This kind of service is kind of rare those days!!!
8 years ago (20-06-2017)

Long story short I've had multiple lines of credit with Advantis and the only thing consistent about their service is that every single transaction was riddled with errors on their part, confusing rules, and a complete disregard for my financial well-being. When I first bought my car they gave me incorrect registration instructions and charged me the same $77 I had just paid the state to update the title. They had me sign the wrong documents at the branch so I had to go back and sign corrected copies. Recently Portland's potholes damaged 2 of my wheels and tires just months from my wedding so I decided to roll the cost into my auto loan to spread it out and potentially use gift money after the event. After a week and a half of back and forth they insisted they pay a shop directly for the wheels despite a $452 markup on the part. When I found another shop with more reasonable pricing they pulled out of the loan entirely claiming it was suspicious of me to 'change the terms' and that it was suspicious the invoice was for the same list of things I had simply wanted cash out to pay for (seems obvious that the shop would invoice me for the things I asked them to fix but this was apparently too hard for their underwriter to comprehend). Now they outright refuse to even do the $452 markup invoice they had previously been ok with. Now I'm out over a week of my time, and I'm still forced to drive an unsafe car. Advantis does not know how to run a bank simple as that, I thought using a credit union would mean for more personalized service but it really just means they're too small to know what they're doing. Don't trust these people with your money like I did there are plenty of other well rated better establishments out there.
7 years ago (02-08-2017)

I have never in my life dealt with such hassle for trying to make a payment as I do with this place! I currently have an auto loan through here and every month I have to practically beg them to take my money! If I do a card payment on the phone they charge a 15 dollar convenience fee if I try to pay with a money order they can't provide me my account number to pay them, I live in a different state from this company so I can't just drive to make a payment it's just a mess! Every month is a complete headache and I will be looking for a new company to do business with not to mention the unhelpful staff gets very snappy and does not deal with upset customers well
7 years ago (15-07-2017)