Point West Credit Union

Why do the bank managers think it's okay to not tip or to tip a buck for services well rendered? It's disappointing. I've been a customer for years and it's one annoyance after another lately. Do better.
7 years ago (29-03-2018)

I would give it 5 stars but some 'employees' are not very helpful at all, for example; Alex Lara and Katherine Matsen, it seems like they hate their job. If you need help with banking at Point West ask for JOSH RUIZ. He's excellent at customer service!
7 years ago (13-12-2017)

Coming from a larger credit union this credit union's web page is far beyond sub par. It seems very disorganized and doesn't allow you to get your information that you need without actually going into the bank in person or calling them with their strange hours. I have no complaints about the staff. They did a great job assisting me. But for being in the age of booming technology and having everything at your fingertips you would figure that they would have a better web page.
8 years ago (11-05-2017)

Poor customer service - takes them two weeks to deposit a check my mail
7 years ago (22-09-2017)

Short staffed. Long lines. Witnessed 2 highly angry customers about different things at the moment I walked in.
8 years ago (02-12-2016)