Vespa Metro Vancouver

I had a fabulous service experience with this dealership, with a special tribute to Christian. I live in Victoria and tried to buy a rear tire from the local Vespa dealer. They said they were out so I paid them to order one. Two weeks later still no tire. They seemed indifferent and said "probably another two weeks"! I called Vespa Metro Vancouver and Christian had it couriered to me by bus the same day. I still haven't heard from the Victoria dealer. I asked the person in parts at the Victoria dealer about a tool used to help change the drive belt for my Vespa. He blew me off saying, "oh you can just slip the belt off", which is absolute BS. Christian not only got the tool for me, but offered suggestions and emailed me pictures and torque specs. He treated me like his favourite customer when it fact my order was small and a nuisance for him to courier. You could not ask for more.
8 years ago (27-10-2017)

Great sales, great service. They take care of you. Theyre all passionate about their work and their scooters!
8 years ago (23-12-2017)

I drop in all the time they are the reason I purchased my GTS, Martin is a great source of info on all things Vespa. The repair centre is by far the best place to bring your Vespa in for any reason.
8 years ago (13-12-2017)

I've experienced consistent excellent service at Metro Vespa with my scooter; Christian & the guys in the shop are craftsmen when it comes to scooters & Tereta the manager's been very helpful; highly recommended for your bike.
8 years ago (04-05-2017)

I bought my first scooter 3 month ago Martin, the sales manager/owner is the one that "took care of me" at the time of purchase Martin told me that the first service at 1000 km is very important service and its covered by the manufacture warranty. i came in to do the service as soon as i reached 1000 km and at the end of the service was asked to pay $281.51 it was big surprise for me and when asked Martin why it is not covered as he promised he denied the fact that he said that this is covered. i wasn't happy about the accessories prices i got for: helmet, lock, cover and etc but this is debatable so i took the responsibility for buying something that was almost 5 times as much as i could by it else ware but i can't take responsibility on his lies when there is nothing i can do about it, it is his word against mine. it's also not make any sense that such as essential service of a brand new scooter will not be covered by the manufacture.
9 years ago (10-05-2016)