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Pottery Barn

  1. Vancouver
  2. Greater Vancouver Store

Reviews, get directions and information for Pottery Barn

Pottery Barn
"Pottery Barn offers expertly crafted home furnishings and decor. A multi-channel retailer with a vibrant ecommerce site, inspiring catalogs and brick-and-mortar stores all over the world, they got their start in 1949 in Chelsea, New York. Shop furniture, bedding & accessories designed to help you create a home that's as beautiful as it is comfortable."
Address: 2600 Granville St, Vancouver, BC V6H 3H8, Canada
Phone: (604) 678-9897
State: British Columbia
County: Greater Vancouver
City: Vancouver
Zip Code: V6H 3H8


Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews
This store is not child or parent friendly, and honestly very pretentious. I walked into this beautiful store today to pick up a gift card for my older son's teacher as a holiday gift. I had my one year old triplets with me, they were in a pleasant mood and safely contained within their large triplet stroller. I made sure to be extremely careful in the store and not bump anything, additionally, all three babies were smiling and causing zero disturbance, but honestly, I felt a bit out of place walking in with my babies, since there are three of them we usually attract attention wherever we go, however, it is positive for the most part. In the store, I made a beeline for the cashier area to get my gift card and go. Here, there was a customer with her small manicured dog who was chatting with a store associate. The other customer asked me a few questions about my stroller and triplets, I answered politely, and mentioned that I was there to purchase a holiday gift card. At this point any uncertainty I had about being out of place in this beautiful store was answered as a store associate told me rudely that to buy a gift card I would need to "move my bus" this is how he referred to my stroller and purchase the card from a cashier on the other side of the till. I was shocked to be treated so rudely, especially when the dog was welcome in the store it felt strange that my smiling happy babies who were contained within a stroller were seemingly unwelcome and myself by proxy was also unwelcome. I entered the store feeling uncertain about whether it was child friendly, I left knowing I would never go back with or without children after the discrimination that I experienced and how small I was made to feel. It's a shame because the store itself is beautiful, but I'll save any future shopping for ordering online. I recommend other shoppers do the same.
We ordered chairs online and we’re extremely excited to get them. 10 chairs went on sale for about $100 each and we pulled the trigger. The order was then cancelled due to a “pricing error” and we were offered 15% off. This is over a $1000 increase and all because of a mistake on pottery barn’s side. We also ordered a table to go with the chairs which is now sitting here useless. Customer service was very inexperienced, and did not do the right thing. They repeatedly talked over me while I was trying to explain the situation and are clearly trained to just repeat that there is nothing they can do. The consumer gets screwed over by a mistake on the company’s end yet again. Absolutely avoid this company at all costs. It is not worth the slight savings you may or may not find. They will not honor the sale, they will not do the right thing.
The worst customer service I have seen ever. I ordered a table lamp online and the website shows the light is available in stock and will be delivered in 2 weeks. I did not receive it after 20 days and I called the customer service line. They said there was an issue in the system and they will ask the support team to push my order. My order has been pushed week by week and now after 5 weeks after my first talk with customer services, I have not received the light yet. I asked customer service to talk to a manager or a supervisor 3 times and they said they will call me back but I have not received any call yet. It is 2 months now and I have not received the light yet. while the first day they said it was available in stock.
I have only bought stuff in person here, and was just home decor no furniture or bigger items. A bit expensive especially furniture but lots of nice stuff. Customer service quite helpful if looking for something. Double check how the pillow inserts fit as you may need to size up store employee said they have noticed it too and that was their recommendation.
EXTREMELY awful experience dealing with this company. I ordered many furniture items and have had numerous challenges along the way. Once they took my money and order, for he experience went downhill. I will never purchase from them again once this order is complete and warn prospective customers to stay away. There have been significant issues with customer service, quality control of items and damage during shipping/delivery. No one at the company cares about me, their consumer.
I was very disappointed with poor, misleading service provided by this store. We purchased a Pearce sectional from this store a few years ago and contacted the Vancouver store to have back cushion inserts replaced. Although I had been told by Calgary PB store last year this was possible, Vancouver PB store denied replacement cushion inserts could be supplied. Last week while vacationing in US, Palm Desert PB store offered to order replacement cushions @ $35/cushion. Unfortunately, we had already spent over $1500 for seven replacements last month from a custom upholsterer. Either Vancouver store isn't knowledgeable or doesn't care. Either way, I cannot recommend this store for support after purchase.
Beware of ordering from Canada!!! Still waiting for my furniture. Its been 8 weeks and even tracking isn't working. Neither Pottery Barn nor the delivery company can give me answers as to where my products are or when they will be delivered. This is pathetic and completely disorganized. What kind of business are you running? I have sent thousands on a new bedroom set and they can't even update my online account to show my order.
I paid Pottery Barn in full for a REED bed that I ordered on November 24th 2021 and I still do not have the bed on September 21, 2022. I have been told different stories from multiple PB representatives about where it is and why I don't have it but today was my breaking point. Long story short, they cancelled my order because they said my credit card was expired, which it wasn't. After realizing their mistake they gifted me "white glove" delivery at no charge and ordered me another on February 17th 2022. After calling them monthly asking about the status of my order I finally got a call from AMJ deliveries to schedule the bed to be delivered 10 months after I ordered the bed. I made sure to get rid of my other bed in preparation for the new one to arrive. Upon delivery the gentlemen working for AMJ let me know that they could not assemble to bed because they did not have the headboard. They called their boss who's response was to call Pottery Barn to see where it is. So the men left and I have a huge box in my bedroom and no bed. I then proceeded to call Pottery Barn customer service only to be disconnected 3 times. On the 4th call I asked the representative Lara Lawal 946704 if I could speak with someone in management or customer retention because I've got a long story and I am requesting compensation or my money back. She refused to let me speak with anyone in "leadership" saying she will speak with them herself and have them review my case. After waiting on hold Lara came back to tell me they reviewed the case and told me they did not know the whereabouts of the headboard and it had to be ordered again. She apologized but still refused to let me speak to anyone in management. Told me to email them. Here's the worst of it. Lara told me that PB would NOT discuss compensation with me until the headboard has arrive and the bed is fully delivered and installed! This is insane in my opinion. You took my money almost a year ago and now you won't even let me talk to anyone about getting it back? Does anyone else not see how crazy this is? 3 huge errors on their part, still no bed, and no-one cares. Be very wary when ordering anything from Pottery Barn. I am only writing because I am hoping someone in any position of authority will see it and rectify this situation order#2427504.
Harper Tufted bed. Upon receiving it was clear the bed was defective as the headboard leaned forward substantially. A local furniture repair person was sent out to fix however it was determined the problem was unfixable. A replacement was ordered and after months of waiting it arrived with the same issue. By now we were frustrated and lost confidence in the product. We decided to keep the defective bed however after years with unhappiness we were hoping to have a repair person sent out once again our to try our luck with yet another replacement. We were told there is nothing that can be done, how disappointing.
I ordered online so this is not a review in store. My item came damaged on arrival after paying the exploitive shipping fee and pottery barn offered a 10% discount for the item as is and no ownership otherwise. The item came poorly packed and is low quality. They offered no support to build a second item if I want a redelivery and also quoted a 2 month waiting time for the new item. This company is such a disappointment and I won’t ever be purchasing from then of affiliate companies again. EQ3 service is way better. They actually care. Please please avoid. I know shipping times are rough all around but it would suck more to wait MONTHS for your item to get it damaged and then nightmare customer service. These arent priced cheap, but the quality and customer service is!
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