VCA Canada Highlands Animal Hospital

Took my daughter there for her pocket pet, which had to be put to sleep. Few vets are willing to treat small animals on the North Shore, and our experience in the past with other places had been mixed. From the initial intake to the expertise and patience of the vet, I was very impressed with how they handled a sensitive situation and the reasonable fees charged.
7 years ago (16-09-2017)

Our dog had surgery on her lip done by Dr. Lepitre. We have nothing but good things to say, she did a fantastic job and it healed without any noticeable scars or complications. Thank you Highlands Animal Hospital.
7 years ago (08-10-2017)

I have never actually seen a vet here but have tried to order dog kibble from them on a few occasions and have always had a terrible experience. On one occasion it took the staff 3 tries to order the right kibble. It didn't appear to be a problem with the supplier but rather the staff just weren't able to correctly note the required kibble. I found the front desk staff cold, rude and unaccommodating. My dog has severe food allergies and has to eat a special diet. I placed my order with the staff 2 weeks before I was due to run out of kibble but that apparently wasn't enough time. The receptionist did not apologize and did not seem concerned about my dog's wellbeing and his allergies. I'm not sure how they keep getting voted best on the north shore. I imagine it's due to a lack of options.
8 years ago (20-02-2017)

Absolutely the best vet I have ever been to. Dr Hayk had a wonderful candor with my cat, very warm and even gave her a nickname. He spent a good amount of time with us and I never felt rushed at any point. He also gave me a lot of information without judgement and without pushing certain products or extra tests. Their exam is double the price of other places on the north shore ($70) and even though I am lower income I definitely thought it was well worth it. The other staff were very warm and friendly and gave extra free samples when a product I wanted to buy was out of stock. All in all it was wonderful visit and their standard of care is very high. I will definitely recommend Highlands Animal Hospital to anyone needing vet services.
9 years ago (30-08-2016)

I wish there were 10 stars. The folks at Highlands Animal Hospital are amazing. Dr. Gilbert is a very caring animal doctor as are the others there. The kindness and professionalism is always evident. HIGHLY recommend!!
9 years ago (17-05-2016)