Delbrook Mall Animal Hospital

Don't bring your cat here! My cat started sneezing blood about a month ago. In a panic I started calling around to vets and Delbrook was the only one that could take him in on short notice, which I was grateful at the time. The doctor wanted to sedate him and do x rays which I expected and also thought blood work, urine and stool samples would be a good idea. $1000 all in but being distraught I agreed. I just wanted to know what was wrong with my cat. He told us to pick him up in two hours. When we got there, all his blood work etc was fine and he DIDNT SEE ANYTHING in the X-rays so brushed it off as allergies or infection and gave g antibiotics and see ya later. After the antibiotics were finished he started sneezing blood again. We went to a different animal hospital recommended to us who did a second set of x rays and guess what! He has a mass taking up the entire right side of his nasal cavity and we now have to go to an oncologist. So $1000 spent on a diagnosis of allergies or infection when really he could possibly have cancer and had to pay for another set of x rays to find that out! So incredibly unimpressed
8 years ago (04-10-2017)

Took our 17 year old cat in as she was starting to urinate outside her litter. Doc recommended full set of tests. Wife questioned it but, doc made her feel guilty. $1000 later for X-rays, blood samples, urine samples just to confirm bladder infection. Left with impression their goal is about revenue vs providing objective options for both patient and owner. Will defitely not go back again.
8 years ago (04-11-2017)

It was 9:00 at night when my dog began to have seizure, we weren't sure what it was as he had never experienced it before so it could've been anything for all we knew. We loaded him in the car and called them on the way to make sure they would be able to take him and they said they could no problem. When we arrived they told us that they couldn't take him because they were closing and referred us to VCA Canada emergency hospital in Vancouver which was an additional 25 minutes to drive there. Had this been a time sensitive problem, that could've been the difference of him living and dying. I can't even begin to express how disappointed I am with this experience and will NEVER recommend this hospital to anyone.
8 years ago (01-06-2017)

Absolutely horrible customer service. Automatically assumed I was Persian and would not speak to me in English. Told them it's the first time I'm there and they kept bringing files of other dogs with the same name as my puppy. So dumb! If I'm new there should be no file. Made me wait 1.5 hours just to get vaccines done. Exam rooms are super warm, thought I was going to pass out. My 4 month puppy had a tear duct swelling (cherry eye) in her eye because she scratched it and the doctor recommended surgery! I asked for eye drops to reduce the swelling and after a week it didn't get better. Went to another vet and they said my puppy needed a steroid drop not a lubricant as provided and that surgery should be the last option, especially for a puppy. The new drops from the new vet worked and my puppy is back to normal, no surgery needed. Delbrook only wants your money, do not got there!
8 years ago (04-04-2017)

We have taken our puppy Luna to Dr. Barr three times for puppy shots and to trim an unruly dew claw. All experiences have been favourable and Luna enjoys the experience as much as possible. On our first appointment , I asked the front-desk staff to get her a treat to make her feel that going to the vet was positive and they did so this without question. As long as things keep progressing with Luna's vet care at this rate, we will continue to use Dr. Barr's services I have read some favourable and some not-so favourable reviews on this clinic and would suggest that every customers experience is unique and that one should take the time to develop your own opinion based on personal experience. So far so great for us 💓
9 years ago (11-12-2016)