Norgate Animal Hospital - Greater Vancouver

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About

Norgate Animal Hospital is a North Vancouver veterinary clinic conveniently located in the Norgate neighbourhood. Our services are based on cats and dogs.

Story

Norgate Animal Hospital is a Vancouver veterinary clinic conveniently located in the Norgate neighbourhood of North Vancouver. At our Animal Hospital we offer compassionate and professional veterinary care for your loving cats, dogs and small animals. Our veterinarians and staff provide veterinary services including routine veterinary care such as basic pet exam as well as complicated vet surgical services.

After hours emergency vet care is also available at our Animal Hospital to help keep your pets healthy and cared for in urgent situations.

Norgate Animal Hospital will provide the quality care and services you expect for your faithful companions.

Our animal clinic services include but are not limited to: Routine exams, dog and cat vaccinations, flea and tick control medications, spay surgery, neuter surgery, microchip, tattoo, deworming, laser surgery, orthopedic surgery, x-ray, ultrasound, and dentistry.

Our veterinarian can provide second opinions and estimates. Our pet hospital provides multiple pet discounts and a free first exam for the pet(s) of new clients. Applies only to the pet(s) brought into the clinic on the first visit.

Our vet clinic works with rescue societies: West Vancouver SPCA, Dogwood Rescue, Cross Our Paws, Action for Animals in Distress Society, Pacific Animal Foundation and other rescue groups. Our veterinary hospital is also home to a kitten adoption centre. Our animal clinic carries veterinary exclusive dog and cat food and other pet care products. We also offer clean and comfortable boarding facilities for your loving companion animals for short time periods.

Our team promises to provide the best possible heath care for your loving pets with both knowledge and compassion.

Address: 1435 Marine Dr, North Vancouver, BC V7P 1T5, Canada

Phone: (604) 980-2222

Website

moc.liamg@latipsohlaminaetagron

State: British Columbia

County: Greater Vancouver

Zip Code: V7P 1T5

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Reviews

Vets are very easy to deal with, friendly and informative. Very fair prices for services. Highly recommend.

 7 years ago (17-11-2017)

Excellent service. Excellent pricing. Excellent vet. 5 stars all the way.

 7 years ago (15-11-2017)

I take my kitten Coco here all the time for her regular checkups. The doctor here are amazing super nice and friendly to me and my pet. I even sometimes call to ask questions and they never hesitate to respond right then. I recommend this place to anyone who is looking for a vet that cares about their pet.

 7 years ago (11-08-2017)

Best on the north shore. Amazing staff and I believe they are the most honest animal hospital I have visited. Save time and money and go here first. Very gentle with my injured cat.

 8 years ago (08-07-2017)

Both Dr. Andy and Dr. Sidhu were personable and kind, but the praise ends there because of the gross incompetency. Our 7 year old beagle had to have a growth removed from the front side of his ribcage. The surgery seemed to go well, but his wound was swelling up in size within days. We were diligently giving him the prescribed antibiotics, but nothing seemed to help. Within less than a week, our dog was leaking fluid through the stitches. We thought he might have torn them through scratching, so we put a boot on his back foot (on top of the e-collar Norgate sold us). We took him in, Dr. Sidhu applied staple sutures and we were given a few more days worth of antibiotics. 

We noticed that the additional antibiotics we were given were much larger than the doses from the initial round. Odd. The original dose we were given were 125mg, whereas these new ones were 375mg. We asked about this and were informed that we were mistakenly given much too low a dose the first time. We had been giving him an ineffective dose of antibiotics because someone had swapped out the wrong dose (despite the fact we had paid the much higher price for the right dose).

These staple stitches lasted 3 days before they were "leaking" again. We know that our dog had had no opportunity to scratch or bite these stitches. Back to Norgate. At which point we were told that the stitches would need to be removed and redone, along with a drainage tube to allow any fluid buildup to be safely excreted (which should have been included the first time so that the fluid pressure against the stitches would not cause them to burst). So our dog has been anesthetized twice in the span of just over a week. And we got a hefty bill to cover this second procedure.

We get our dog home shortly after this second surgical procedure, and within 2 hours the end of the drainage tube falls out of his wound. Norgate has the audacity to suggest he pulled it out. Our dog was still passed out from the anesthesia, so he was incapable of scratching or biting (not to mention, he was wearing the cone this whole time). 

I am fed up. We make the trek back to consult with our old vet in Vancouver. He inspects the sutures, the wound and the drainage tube that fell out (we kept it) and is baffled by the incompetency. He cannot fathom why a drainage tube was not included in the first procedure to prevent the bursting of stitches and the risk of infection. Due to Norgate's incompetency, our Vancouver vet was unable to easily remove the rest of the tube that was still lodged inside our dog. Our dog had to go under general anesthesia for the THIRD time to fix Norgate's mistakes. Our vet removes the tube and is forced to remove additional flesh around the wound due to infection. We take our dog home, his stitches are clean, precise and solid. Our vet makes room for drainage the wound never swells or becomes problematic.

 7 years ago (05-09-2017)

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