U-Haul Moving & Storage of White Plains

This was the absolute worst customer service experience I’ve ever had. The two women at the front desk were horrible. Not only did they yell at us & hang up the phone on us, they overcharged us for “pads” that we didn’t use. We ran about 20 minutes late getting our 20 foot truck that we booked online and I received a phone call from Nicole asking where we were... I told her on the way. We get there and they tell us that the 20 foot truck was never returned and we’d have to wait for a 17 foot truck; you’re telling me you didn’t know this when you called me and rushed me there? Why wasn’t I told then? We waited 2 hours for the 17 foot truck, still got charged for a 20 foot truck and got no discount for the extra miles we had to use because they didn’t have the truck we needed. We had to make 3 trips and didn’t end until midnight. Not only did they yell at us, they hung up the phone and said “I’m not talking to you anymore” after asking for an explanation of charges. WORST CUSTOMER SEVICE EVER. As a manager, I would never have these two “women” working for me. Good thing for upper management and customer relations, we WILL be getting our charges corrected and hopefully discounted. White plains uhaul you should be ASHAMED of yourselves. Go work in a dark place where there are no people!!!!
9 years ago (02-11-2017)

Great customer service. Would've given 5 stars only if they had more parking for their customers. I had to park my car at the Chase bank down the road. Thank God it was a Sunday!
9 years ago (17-08-2017)

I'VE USED THIS LOCATION SEVERAL TIMES. THE STAFF IS VERY HELPFUL. THE VEHICLES ARE ALWAYS READY. DONNA IS GREAT!
9 years ago (15-07-2017)

My name is Waleska Adames, I totally recommend this place! Excellent customer service! They go above and beyond to get you what you need. Mother and daughter both work at this location and they are the sweetest people to work with. Love them!! Will go back soon for any of my needs!!
9 years ago (11-08-2017)

Make sure that you don't have an expectation for a specific location when you reserve. (I know, sounds crazy that you would actually want to know where you're picking up the truck at the time you make your reservation! ) When you reserve, the location you indicate is simply a "preferred location" and is not guaranteed. I now have to go 40 miles out of my way because my "preferred location", for which I received a confirmation for, magically became unavailable, even after I just spoke to someone from this white plains location not even 2 hours ago! Uhaul a suggestion: Don't take reservations or confirm a reservation unless you know for a fact the location is guaranteed! Saying that a location is "preferred" not guaranteed is a shady way of doing business!!!
9 years ago (14-07-2017)