U-Haul Moving & Storage of Inkster Park

This was by far the worst u-haul we have ever dealt with. We had made all the arrangements and done all the paperwork the day before we were scheduled to pick up the truck. When we arrived, the lone clerk was dealing with another customer. They went out to get their truck and we were left standing there for about a half an hour. Turns out their truck was dirty and needed to be cleaned. To be honest, we weren't all that upset at first but as the time dragged on and his apparent lack of concern for us became apparent, we began to get a little peeved. He was totally unapologetic when he finally returned to look after us. But, we needed a truck so we proceeded. When we brought the truck back a few hours later the real fun started. It took the same guy over a half an hour to process a $20 payment. He couldn't figure out how to work his debit machine. After about 20 minutes we asked him if he could get a manager to figure it out because he had already wasted so much of our time. He identified himself as the manager. We gave him a $20 bill instead of the debit card and it took him over 10 minutes to process that payment. When we voiced our concerns about how much of our day had been wasted he couldn't care less. I will still deal with U-haul but will never return to the Inkster location. Do yourself a favour and head to the U-Haul on McPhillips instead. They are polite and efficient. To add insult to injury, they ran the full charge later on the credit card we used to book the truck even though we paid the bill in cash. Is this more incompetence or is it theft?
8 years ago (19-08-2017)

The gentleman working here was excellent in trying to repair what U-Haul had done. We had booked a 6 by 8 unit months in advance to move my son from Winnipeg to London Ontario when we went to pick it up we were told there weren't any in Winnipeg and 3 hours away there was one in Elkhorn. U-Haul refused to do anything and the regional level to assist. They ended up giving us a smaller trailer which forced my son to leave items behind and having to purchase new ones. Overall I found our dealings with U-Haul to be terrible in terms of customer service. Not sure why you have to reserve something months in advance to to find out when you need it that it is not available.
8 years ago (30-08-2017)

Confused unfriendly uninformed staff. I use it for unit rentals and hitch installs. The installers are professional the desk staff are inattentive.
8 years ago (17-10-2017)

New friendly staff, they will do the best they can to help the customer
8 years ago (28-10-2017)

Exceptional service. Best clerk ever. He waited almost one hour after closing time just to make sure I got my truck.
9 years ago (31-08-2016)