U-Haul Moving & Storage of Coon Rapids

What a joke this place is. I was just reading some of the negative reviews and they are almost identical to my experience. This manager/owner needs to be investigated. He will record phone conversations, edit them to support his lies and play them back to you. This is what I experienced after I had paid online to have a hitch put on my van and scheduled over the phone only to find out they moved the date when I showed up. I showed them emails confirming the appt but that didnt change. I should never have let them put the hitch on latter but I did. Big mistake. They put a 20amp fuse where it needed a 5 amp. It lasted 3 months before the wire bundle burnt up right next to my gas tank while my wife and kids were in the Van.
9 years ago (05-12-2017)

We requested to pickup our truck here. We did NOT receive notice that the pickup location had changed and when we got here the manager was rude, arrogant a complete jerk to us when we said we did not get a message. He implied that we were lying and we were wrong to not want to get our truck from the location they changed it to. He was put out when we asked for a different location. When I complained to corporate he called and argued more with us. Corporate NEVER even called us about the complaint. Paige was our first contact and was not helpful, Amanda hung up on me and Danielle left me on hold for 40 minutes. U- Haul will Never get my business again. If you do have to rent a truck go to the location in East Bethel, they were polite, helpful and considerate. Avoid coon Rapids and the Corporate office as the are completely useless!
9 years ago (16-09-2017)

Be incredibly cautious working with this franchise! Take pictures of your dolly and the condition of your rental! My fiance and I were charged for using a dolly (that was still tied to its spot) and told we left it a mess. We told them that we never used the dolly because we had our own equipment and we never had anything in the cab of the car. The business owner then continued to tell us that his employees told him the condition of the vehicle was poor and the tie was taken off. Made me wish that we had taken pictures and documentation to help our case. I would never trust this business for any reason. Incredibly disappointed!
9 years ago (23-07-2017)

the staff is very helpful. fast shifting
9 years ago (26-09-2017)

They always come through when I need a last minute trailer rental. They have a solution for every moving situation and the staff is very helpful.
9 years ago (25-05-2017)