Turtle Jack's Muskoka Grill

We told the waiter everything we were allergic to but they ended up putting the food we were allergic to on the plate anyways and ended up getting an allergic reaction. On top of that, the manager did not take the situation well. It did not seem like she cared. Never coming back.
7 years ago (03-02-2018)

Didn't expect a dinner and a show - cockroach! Yuck!! So disgusting. First of all, I am going to by pass on reviewing the food and get to the major issues that I found with this restaurant. My friend and I decided to dine at this restaurant this afternoon, and I was sitting across from her, a cockroach scurried across the back of the booth seat. It scurried quickly quickly to the floor. How gross!!!! I alerted my friend to the coachroach to it and she was able to squish it with her boot. I first alerted the waitress who didn't look so suprised when I told her. That was a red flag for me. She then brought the manager over to our table. We told the manager who we saw a cockroach. She then told us how they had the place sprayed recently and couldn't believe they were still having issues. She said that she believed the cockroaches were coming from the ceiling due to the fact that there was a food court above the restauant. She said it was a 'Mall Issue' and that she would do something about it in the morning. Wow poor patrons who had to continue to eat there while we knew the truth! We explained to to her how we were disgusted and how we didn't expect to come to the restaurant to have to see a cockroach. I asked her about her kitchen and then she said, they didn't have cockroaches or had not seen any in the kitchen. Well we said to her, well where's one cockroach then there's more. I can't believe that she would have us think that there were no cockroaches in the kitchen? I guess the cockroach wanted to join us for lunch. We should have brought it a drink too. Which now brings me back to the manager. Not only did she not seem to feel embarassed and spoke candidately about their cockroach problem - she never even discounted our bill. Nothing was done. Unbelievable. Poor managerial skills. We made sure to shake off our clothes as we didn't want to bring any critters home with us. We will not be returning to the restaurant and are also very skeptical about returning to any of the restaurants in that mall since the manager told us that the cockroaches were a 'mall issue.' We felt sorry for the waitress. We still tipped her and paid our bill in full. It wasn't her fault her manager lacked managerial skills.
7 years ago (21-01-2018)

Horrible waterdowned pop. Slow service. Great food but a little over priced
7 years ago (02-01-2018)

It started off with 2 rounds of flat pop before they realized their machine was broken. That was followed up with questions about yhe menu that were never answered. The cherry on the top was luke warm food and terrible value for the money. One of the most over priced places for the type of food being served. I would post the sad picture of my $15 burger and fries that would not fill the belly of many but there is not an option for it. You are not The Keg ir fine dining Turtle Jacks.
8 years ago (28-10-2017)

We love this place! Great food and prices. The best feature of this location is that it is connected to Mapleview Mall. You can call to be added to a wait list without a reservation. You can even call ahead while driving there. They will send you a text message letting you know that your table is ready. Shop in the mall while you wait but when we call ahead we don't even need to wait.
8 years ago (03-03-2017)