Turn Key Auto

I'm pretty sure the mechanics at Turn Key see me coming into the parking lot and want to run the other way!! I've used their service center for many years now and NEVER does Tod complain about servicing my European car. In fact, I think he likes the challenge of it. He always looks into any issue I bring up, does his research and homework, and gets back to me. Great people, great owners, all around such a wonderful place. We've bought our current vehicle from them, sold our truck through them, and use their service center. Highly recommend!

I couldn't ask for a better buying experience!! I've done all my service work for a few years now with Turn Key and when it was time for a new to me truck they didn't disappoint one bit. It's rare these days to walk into a dealership and work directly with the owners but thats how Turn Key does business and I appreciate that kind of service. As a matter of fact I can not remember one time walking into Turn Key that I wasn't greeted by one of the owners. It's nice to see American small business alive and well!!

I love Turnkey Auto so much. They have extremely friendly, quality, and prompt service. I have never been overcharged for anything. I also especially appreciate the clean and inviting waiting area which also has excellent wifi! Will always return!

Turn Key is our go to shop for sales and service. We tell them what we're wanting to buy and they find it. We've been extremely satisfied with the vehicles we've purchased and the ease of getting appointments for service is much appreciated. They have done a fantastic job helping us build our Jeep as well!

We always enjoy working with Turn Key for our vehicle maintenance and purchases. Fair pricing and friendly service at every Turn!!

Very Disappointed in Tod Schmick and Turn Key Auto Sales in Oshkosh, WI. I tried to purchase 2018 Infiniti Q50 Hybrid LUXE JN1AV7AR0JM540019 from him. We agreed upon the price, payment method and the condition of the vehicle. He was very supportive and answered all of my questions. I gathered all the paperwork, took a day off from work and drove 9 hours to buy the vehicle. The vehicle looked good from the outside, despite the minor scratches and small dents. But the interior was not in a desirable condition. The drivers floor mat was in a bad condition. It had a big hole through the mat and a carpeting of the vehicle. The rear seat leather was ripped. Under the hood lots of bolts were rusted/corroded. Right side arm control unit was replaced, but not by the Infiniti dealership. I asked about these things. He answered I do not know for some of the questions and I forgot to tell you for another. I asked him to fix the carpeting and the rear seat leather so I can ignore the rest of the problems and still buy the vehicle at previously agreed upon price. Or decrease the price a little so I can fix those issues myself. He declined both options. Throughout the process Tod did not come outside with me to the vehicle even once. He just handed me the key. I did not look further beyond these problems in the vehicle and left. I do not know what type of business he is trying to run. But it is not right to treat a customer who drove 9 hours and wanted to give him my business.

My car had issues starting. I called to inquire about getting a tow to their location and having my vehicle serviced by them. They were prompt in accepting my vehicle and towing it to them. That's the only thing that was prompt. After that, I had to call them, asking for updates on the next steps and the progress of my vehicle. I got the run around for 3 weeks, then finally got fed up and asking how much work had been done in those 3 weeks and what I owed as I wanted to take it elsewhere as it was taking too long. They told me I owed 30 minutes of labor and the tow. They had my car THREE WEEKS and had supposedly taken 30 minutes to LOOK at my car only, then had the nerve to charge me for it when I would call to check in, they would always tell me it was be a couple more days til it was done. AND they NEVER called me to communicate, which is obviously, in hindsight, because they were just letting it sit there while I paid for a loaner vehicle in the mean time. Total rip off. I would NEVER recommend them.

The service is above and beyond. Very trustworthy. Would highly recommend for service and used car purchase

This is the first dealer I purchased a truck from and had a great experience! We worked out a final price and was more than fair at that time. I absolutely loved the 2005 Silverado Z71! I ended up purchasing a 2010 Silverado from them a few years later after selling the 2005. Price was fair, but felt as though Todd could have come down a little more. I understand the cost of the lift, wheels and tires, but for a returning customer, would have been nice to see. I'd purchase another vehicle from them when the time comes again. The 2010 had about 86,000 miles on it at purchase and now coming up to 177,000, I believe I got my moneys worth out of it! After the purchase of this truck, they sent me cookies for Christmas and a card noting their appreciation for being their customer. I've also had a few services done by them and never had an issue with waiting! Until next time, Todd, we'll see you soon!

Thank you the immediate service. We were headed out of town on New Year’s Eve and had a shimmying front tire. We appreciated your willingness to diagnose and recommend a solution. Your expertise gave us confidence! I’m glad we happened to stop at your location!