Sudbury Hyundai

Hyundai Sudbury has come a long way since opening their doors. with the modernization of their building, not only does it look great, but it makes servicing times much more feasible. there was a time when servicing was a nightmare. not with the employees, who are great to deal with, but the time frame from initial call to the time my vehicle was fixed, was very frustrating. now there are more servicing bays and time frames have reduced drastically. well done Hyundai
7 years ago (26-02-2018)

This dealership has provided me with the best service I have ever received at a car dealership. I shopped 3 other dealers, and at each one, I felt like they didn't want to give me the time of day since I am young looking. The sales team at Sudbury Hyundai was awesome. I was greeted right away, and they really listened and helped me to get into a car that was exactly what I needed. They weren't pushy or high pressure. The finance guy (Steve I think) helped me to get approved, and was able to give me a great price on an extended warranty. It's nice to know I don't have to worry for the next 7 years! Thanks Sudbury Hyundai and I'm sure you're service department will be just as good. Looking forward to it!
8 years ago (18-10-2017)

I had dropped my car off prior to the garage opening as my appointment was later in the morning and before my actual appointment, the car had been in and diagnosed. I was informed of the cost of the repairs and that parts were on hand. Car was repaired, exterior washed and ready for pick-up at the end of my work day. Great service.
7 years ago (15-01-2018)

I had a very positive experience at this dealer when looking for a used car. The salesman, Felix, was patient with me every time I showed up and answered all of my questions. The kicker was when I picked the car up...it was inside, cleaned inside and out and all fluids including gas were topped right up. Very satisfied with the dealer and the personnel.
7 years ago (04-01-2018)

I had a terrible experience at Sudbury Hyundai with regards to getting my door handle replaced a few months back. I made the order with parts, they called me in a week for the installation which was initially prompt, later only to show me that the paint shop they used painted my handle grey opposed to as white which is the colour of my 2015 Sonata. They said would order a new handle and have it painted correctly then installed. I brought my car back in and they installed the handle, told me my car was ready around back. Upon my inspection the handle they installed and repainted STILL did not match the paint of my vehicle. I complained to a manager on site, showed him the discrepancy in colour and told him that I live out in Lively and it is in a huge inconvenience for me to keep driving out here wasting gas and putting mileage on my vehicle. He apologized for the inconvenience and told me I would have to bring my car BACK in and they would fix the situation and offered me a demo vehicle for the day since I needed new door latches as well due to a manufacture defect. Being my THIRD trip into the dealership to drop my car off the day of said repairs, I was given a demo car to use as I explained I can not let them have my vehicle for more than an hour due to my work and school schedule. Sadly it was an older model a 2013 Sonata, not greater or equal value of my vehicle and I was willing to let this slide, however, the interior of said vehicle was filthy and I did not feel comfortable driving it. They told me my car would take approximately 4 hours to get the new handle on and replace the door latches. I arrived after 4 hour mark to only be told my car was not ready, and that they would call me when repairs were done. The manager called me back to notify me that my car was ready, at the time of this phone call I voiced how unhappy I was with this ordeal, he was very understanding and polite, also apologized again for the inconvenience. Later on we had a discussion in person at the dealership, I was not mad at him, I was mad at how the dealership handled this entire situation and how communication barriers where in place as to no one really had a straight answer for me with regards to any of my questions or concerns about my vehicle.
7 years ago (16-01-2018)