Todd Cleaners

Polite lady at the front; however, ownership and management are abysmal. I had been a long time customer but cannot, in good conscience, return to this business. They got a heavy grease stain on a dress shirt I left with them for routine cleaning. On pick up I reused to accept the shirt in that condition and suggested they remove the stain. No one ever called me to say when it was done. I went in a month later and the stain, though less, remained. With the added bonus of significant wear and fading of the fabric. A shirt that had been worn twice. I asked what the business was going to do to address their liability for the damage to my property. The owner's son - who was a shining example of the entitlement and douchebagery that results when parents let their kids act like they earned their gifted position in a business - proceeds to flat out accuse me of staining the shirt. Right, because I wear my finest dress clothes to go work in a shop. Not like there is any heavy machinery or greased equipment in a dry cleaners right? I disagreed. To which this man suggested I send my shirt to the U of A to have the stain analyzed in a lab. A science experiment? That is your answer? I asked to speak with the owner, who was then on vacation. Weeks later I get a call from the nice lady. Who informs me the owner refused to refund money, give me a credit, or compensate me for my shirt in any way. Not even a token apology or the opportunity to express my position directly. He sends a messenger. Terrible way to run your business. You should not go there, ever. I offered to meet in the middle but could not even get the money I paid for the shirt to be cleaned refunded. So, in the end, I paid them to ruin my shirt, blame me, and treat me like they don't value my business whatsoever. If a business doesn't want your business - don't give it to them.
8 years ago (05-01-2017)