Tim Hortons

I thought I’d give T.H another try after not going for over a year. After a 15min wait in drive through. I asked for a well toasted Bagel and cream cheese. Some cream cheese came on it. The bagel was not crispy or hot at all.

Now I remember why I don’t like Tim’s. We only went because we were given gift cards. Everything about our order was wrong. It was correct on the screen. Asked for butter and extra toasted on all bagels. Got none. Hash browns were put on the bottom of the bag with 4 sandwiches. They were stuck to the paper and mushed. Didn’t get 20 tim bits in a 20 pack. Asked for NO plain and NO powdered and got both. Girl at the window handed us someone else order.

I just dropped in to purchase a steeped tea and some hockey cards for my grandchildren.nnThe tea I ordered doubke cupped to help to keep it hot as the steeped tea is not really hot to start with and when you add two milk, it quickly becomes warm then cool.nnI cannot abide their coffee but enjoy their steeped tea very much.

Very bad customer service by the morning manager itself.a lot of attitude she had , we were just asking some ice in a plastic cup and we're willing to pay extra for the cup ,but she denied giving a plastic cup. Says she won't give a plastic cup, then we had to explain her that we need the cup for the kid as he wanted to drink the chocolate milk in a tim hortons plastic cup.finally she gave us the cup after a lot of discussion. firstly this kind of service is not expected from a manager at tim hortons. You don't keep escalating a customer query being a manager. It's understood if a situation gets escalated by a team member , but being a manager, you need to know not to show your tantrums on your customers.

Just bought a chilli with white bun. Unfortunately, I see hair in the soup and some nylon or clothing materials... hygene should be taken care of.