Tim Hortons

Every time I come to this Tim Hortons, the drinks are completely inconsistent. I genuinely don’t understand why it’s so hard to get the same order made the same way. I order the exact same drink every time, and it tastes different every single visit. It’s really frustrating because I like Tim Hortons, but the lack of drink consistency makes it hard to enjoy coming here.

We recently moved to the area and this is the closest location to us. I like to stop on my way to work to grab a tea. The staff in the morning are smiling and friendly while still being quick and efficient. Such a pleasure!

I recently had the opportunity to observe and interact with the Store Manager namenSusan at a Tim Hortons on this location, and I was genuinely impressed by the level of leadership and professionalism demonstrated.nnFrom the moment I walked in, it was clear that the store was well-organized and efficiently run. The manager maintained a positive and energetic atmosphere, ensuring that both staff and customers felt welcomed and attended to. They handled peak hours with confidence, calmly managing the team while keeping operations smooth and timely.nnWhat stood out the most was their attention to detail and customer service. The manager made rounds on the floor, checked in with customers, and assisted the staff whenever needed. They set a strong example by working alongside the team rather than just overseeing from a distance.nnOverall, the Store Manager Susan at this Tim Hortons location demonstrates outstanding leadership, work ethic, and commitment to providing a great customer experience. It’s clear they take pride in their role and genuinely care about both their team and the service they deliver.nnHighly commendable!

I always use the drive-thru here and it’s one of the fastest and friendliest around. The staffs are cheerful, my coffee is always fresh and my order’s right every time. Even on busy mornings, they keep things moving with a smile, it’s a great start to my day.

— Drinks Need ImprovementnnI generally find Tim Hortons’ service to be good, but at this Emerald Drive location, the drinks I ordered tasted off—almost like aluminum. While the staff were polite and the store was clean, the beverage quality really affected my experience.nnThe food and other aspects of the visit were fine, but I hope the drink preparation is reviewed, because that’s what made this visit disappointing.