Tim Hortons

Come on guys, iv been going here for almost 25 years, and it consistently keeps getting worse and worse. Instead of pumping out garbage quality at the speed of a turtle focus on the quality first then speed second. I ordered a bowl that I have ordered many times at different locations not only was it made wrong, the outside of the container was a mess as well. I'm not expecting amazing quality but at the very least make it correctly. Tim's needs to seriously re think their priorities and re training of all employees.

This location consistently gives the wrong order I can't believe how many times I will order things like a box of 20 sour cream glazed timbits and receive a box of 20 assorted timbits with no sour cream glazed timbits. Or if you ask for half cream they put triple cream in addition to consistently getting orders wrong. I have never seen a location where workers are so confused about what they need to do. Recently I went inside because drive-thru was very slow and we only had half hour for lunch. They had at least six people standing there doing nothing looking confused by drive-thru one person who was supposed to be on cash who was serving drive-thru and one girl madly making all the food. There seems to be lack of management or oversight here. Honestly do better this. Tim Horton's is overall not great.

As always the coffee is good and the pastries are delicious, but sometimes the attention would lead to a bitter experience. My wife and I were surprised by the lady at the cash machine when she didn't show any kindness when I said the simple 'hi, how are you', and she went more acid when I showed her that I would apply for the Tim Hortons offers available in my mobile phone app.nnTwo coffees and two donuts by 5 loonies, not bad, so I asked for two regular medium size coffees, after the lady's no kind warning that we should ask for the product as screened in the pic, all because I asked if the promotion would cover a French vanilla coffee.nnMy wife doesn't like milk, I know French vanilla has milk, but just because it's a French vanilla. So I asked for no milk in one of those regular coffee. The lady replied, no... You said regulars and that means one milk and one sugar in them, closing the conversation like a grumpy parent talks with a small spoiled child.nnMy wife was unpleasant at that point but just to not argue with her, we accepted.nnTo ask for the donuts we were kind of nervous at that point, so we were so careful to choose the same product as screened in the mobile app, hopeless of having a nice feedback doing any inquiry about the donuts.nnI paid we received the donuts and the receipt, we stepped back looking for the place to pick the coffees and the lady started attending others.nnAfter five minutes we sat down to wait for coffees, and after about ten minutes the lady warned us that there were no more products we ordered...nnWe were confused, if she was trying to invite us to leave the place, why the place was almost empty, any way, I just replied to her, we are waiting for the coffees.nnShe looked at us like scanning the table we were seating, and scanning us from feet to our heads, as if we were hiding the coffees.nnSo she then moved kind of quickly, and saying sorry she started doing the coffees.nnWell, why should I complain if she said sorry, shouldn't I, probably she wasn't having a good day. Well my wife was paying attention to her while we were waiting for the coffees, just to realize that the lady at the cashier machine was so kind with others but with us.

My first time at Tim Hortons. It was a great experience. I love their sandwiches for breakfast. I love the extra treat of getting a donut or some sort of pastry. Coffee was extra hot which I'm not too crazy about but it did eventually cool down and I was able to drink it. But overall great experience. I would definitely go back again which we did. My son enjoyed their coffee too. Will someday return. Thanks!

On May 5, 2024 I order a medium Cappuccino and a muffin, there were only two cars in line. I paid for my food and waited for my Cappuccino which was put on the take out window very quickly. The male server became preoccupied chatting with another staff member. Thankfully the third staff member saw the drink and handed to me. Once I got home to drink the cappuccino was all milk with little foam and regular coffee instead of expresso coffee. Is this cost cutting tactic? At $3.49 the Cappuccino should contain expresso.nI am regular customer at this site and know some of the older staff, the service and product has been always good.nVery disappointed with the service and the Cappuccino this afternoon.