Tim Hortons

Donuts are poor quality and very limited choices. Staff is very rude and extremely slow. Not my first choice of Tim's to go to in the evenings. Customer service is not a priority at this location.
7 years ago (31-01-2018)

Fast and friendly staff. Food was good and place was very clean.
7 years ago (09-02-2018)

Ordered with my mobile Tim Hortons app, the cashier didn't know what I was talking about when I asked for my mobile order and the person who came to help her told me that she was going to process my order, but the next time they won't since they have orders from the management to refuse mobile orders because of past incidents. I was disappointed with that response, why have posters in the store promoting us to use the app only for us to be told that they don't accept mobile orders? If mobile ordering is a hassle for them, the management should've asked Tim Hortons head office to be excluded from the mobile app promotion instead of misleading the customer. I don't blame the staff since they were just following orders, but I really do hope the management corrects this, it gives me an impression that they do not follow Tim Hortons policies and don't care for them either. If this situation gets corrected, I will change my grading, but in the meantime, if everything remains the same, I will definitely not step my foot in this restaurant. Some people will probably think that this is a first world problem, but I don't care for the app or the free coffee that comes from ordering through the app, I just find it disappointing that they have in-store promotion about an app service, only to be told in person that they don't actually offer it. If they can't respect their own advertisement, it kind of hurts my confidence towards the restaurant.
7 years ago (17-12-2017)

The service is not good! They don’t know how to manage the place and They always make mistakes when I order my food
7 years ago (14-03-2018)

Kids that work at this restaurant don't care for customer service, they can't read what the order is nor do they care, you ask for simple things and they still get it wrong, like 3 cream 2 sugar they put 3 sugar, 2 cream, ask for a plain bagel with butter they put cream cheese, and if you return the item you think they will excuse themselves for the error, never, the Supervisor even told me they don't have to apologise, where has customer service gone or even caring about what your doing?????
7 years ago (17-02-2018)