The Tile Shop

Have gotten the run around with issuing credits. They will not order tile without a credit card, rightfully so. I did not need all of the extra tiles ordered, and canceled the order...no refund, no credit, and emails everyday asking me to pick up order. They told me it can take up to 14 days for a credit. .....when they charge you instantly. It is a shady operation in-terms of customer service after the order. Buyer beware, because order8ng tile is tricky and you can be left waiting for your money back.
9 years ago (12-10-2017)

I cannot say enough about the people who work at The Tile Shop as well as their products. The staff goes over and beyond to help you with selections. We ordered the wrong amount of tile and they did everything they could to get the rest of the tile to us quickly. Quality of the tile is outstanding. Their return policy is also outstanding -- I HIGHLY recommend shopping at The Tile Shop!
10 years ago (31-08-2016)

We saw reviews months ago on other sites that were not that great for this store and honestly we avoided going there because of that. That was a mistake - we ended up going there as we were not happy with tiles at those big box home improvement stores and we are so glad we did. We wanted to do subway tile in our kitchen and I had a tile from one of those big box stores and its was shocking how my tile no longer looked "white" compared to their selection and the overall quality was night and day. They also had beveled edges which is exactly what we needed for some challenging spots in the kitchen. The entire experience was positive, they were very informative, helped us make a decision quickly and they priced this very well. Oh and they were so NICE! We will absolutely go back there and highly recommend shopping at this store. We even left our big box sample tile there to help other customers in the future. So glad we stopped by this store!
10 years ago (12-08-2016)

Extremely  bad experience. We were renovating the house and spent over 8 000 usd in the shop. In order to have a choice of colors in the natural stone, sales person advised us to buy 30 % extra. As soon as some parts of the project have been accomplished we have started returning extra stones.   The sales rep advised not to return anything partially but to finish the project and return it all. When we have finished the house renovation and brought everything extra back, they didn’t want to take it as there was more than 6 month passed since the initial purchase. The sales person that has sold us all has been gone for a while and after a big discussion sales manager Krista Green accepted to take the stones back but to give us a store credit. Apparently their system does not have option to make a refund after 6 months.  Now we have a huge store credit and revolting feeling to get back to that shop, so if you are shopping in this store be careful about it.
11 years ago (07-05-2015)

Excellent selection of tiles and great prices. Store Manager was very knowledgeable and helpful.
11 years ago (31-01-2016)