The Muskoka Stone & Hearth Co.

I've visited this place a few times. They are very helpful & knowledgeable. Very good ideas & reasonably priced with their products.
8 years ago (20-11-2017)

This company has been around for ever and does beautiful work!
8 years ago (21-12-2017)

I had an awful experience with this company, and would not recommend them to anyone! I had a “small” job that needed to be done with a sketch to be emailed to me for approval, I was told “no problem”. They were to email the sketch within the week. They had 6 weeks to complete this “small” job. Two weeks went by, no sketch was received. I followed up, and was told it would be sent. I received no sketch after waiting another week. Not once did I ever get a return phone call from them, it was always me calling them. If the job was too small for them they could have said so at any time when I was doing my follow ups. I was asking them to slice a stone in half and engrave the stone as a memorial, not a big job and they had 6 weeks notice. There were other calls made by me, not one phone called was ever returned. A week before the memorial service I followed up again, was told it would be ready on a certain date. I went in to get the stone, I was told it wasn’t ready, they had no idea when it would be ready and gave me a pamphlet to go somewhere else…..this is 3 days before the memorial service!!! I was distressed and disgusted, there was no way I could get someone to do this in 3 days. If they can’t handle the small stuff, I would hate to think how they treat someone who wants a big job done. Big or small that is no way to treat a customer!! By-the-way, if for some reason ( I don’t know why) you should decide to use this company, never tell them the exact date you need it done, add at least a month or more, that will give you time to find someone else when they don’t deliver.
9 years ago (17-08-2016)